All Gilbert municipal buildings, aside from Gilbert Municipal Court and Gilbert Police Department’s main station are closed to the public until further notice. For the latest updates and information on Gilbert’s response to COVID-19, also known as coronavirus, visit

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Gilbert 311

Do you have a problem that you need solved or an issue that should be fixed?

Click here to report an issue or request a service!

Report an Issue with Gilbert 311

Use Gilbert 311 to report issues or request Gilbert services such as:

Gilbert 311 App
  • Potholes
  • Missed Trash or Recycling Pick Up
  • Graffiti
  • Streetlight Outages
  • Code Violations
  • Bulk Trash
  • …and more!

 You can also use Gilbert 311 to

  • View, comment, and follow issues submitted by your neighbors
  • Set your own “watch area” to receive notifications in your neighborhood
  • Solve and close issues in your neighborhood

How does Gilbert 311 work?

When a request is submitted, we will acknowledge and direct the issue to the appropriate department to take care of the request. If you submitted your email address, you will receive email updates on the status of your request. You can also check the status of the issue on the website

If this is an emergency, please dial 911. 

For non-emergency issues that need immediate attention, please contact our Customer Care Center. Operating hours are Monday - Thursday 7am - 6pm at 480-503-6800; all other times, please call the Gilbert Police Department non-emergency line at 480-503-6500.

Apply forPhone
Special Events & Block Party Permit(480) 503-6253
Building Permits(480) 503-6700
Job Openings(480) 503-6859
Social Media Channels
Household Hazardous Waste(480) 503-6400
Court Case(480) 635-7800
Pay ForPhone
Utility Bill(480) 503-6800
Court Fine(480) 635-7800
Traffic Ticket(480) 635-7800
Other Issue
Water Quality Issue(480) 503-6400
Missed Bulk Trash Pick Up(480) 503-6400
Missed Trash and/or Recycle Pick Up(480) 503-6400
Code Compliance Violation(480) 503-6700
Traffic Signal Outage or Malfunction(480) 503-6800
Street Light Outage(480) 503-6800
Start or Stop Utility Service
Water Efficiency Check Up (480) 503-6098
Swimming Pool Draining(480) 503-6400
Remove Refuse Container Service(480) 503-6400
Extra Black Trash Container(480) 503-6400
Appliance Pick Up(480) 503-6400
Compost Bin(480) 503-6400
Repair Trash/Recycle Container(480) 503-6400
Mosquito Control(480) 503-6439
Roll Off Containers(480) 503-6622
Street Light Shading(480) 503-6800
Sidewalk Repair(480) 503-6800
Hiring an Off-Duty Police Officer(877) 636-8300
Crime Reports
Building Inspections
Boards & Commission Agendas
Trash & Recycling Schedule(480) 503-6400
Bulk Trash Schedule(480) 503-6400