We are currently experiencing issues with our telephone system; causing internment static and the loss of connected calls. We are working with our service provider to remedy the problem as quickly as possible. We apologize for any inconvenience and appreciate your patience as we work to restore service.

Service Center

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Gilbert 311 AppGilbert 311

Do you have a problem that you need solved or an issue that should be fixed? 

We are excited to launch a new citizen engagement platform, Gilbert 311, which will now allow you to report quality-of-life issues and request Gilbert services.

Report an Issue with Gilbert 311

If this is an emergency, please dial 911. 

For non-emergency issues that need immediate attention, please contact our Customer Care Center. Operating hours are Monday - Thursday 7am - 6pm at 480-503-6800; all other times, please call the Gilbert Police Department non-emergency line at 480-503-6500.

General InformationClerk's Office, Communication’s Office, Court, Development Services, Economic Development, Finance & Management, Fire Department, Human Resources, Intergovernmental Relations, Management and Budget, Manager's Office, Parks & Recreation, Police Department, Public Works(480) 503-6871
Roach ControlPublic Works(480) 503-6400
Mosquito ControlPublic Works
Solid Waste RequestsDepartmentsPhone
Remove Refuse Container ServicePublic Works(480) 503-6800
Roll Off ContainersPublic Works(480) 503-6622
Repair or Replace Container/Trash ContainerPublic Works(480) 503-6400
Missed Trash and/or Recycle Pick UpPublic Works(480) 503-6400
Extra Black Trash ContainerPublic Works(480) 503-6400
Appliance Pick UpPublic Works(480) 503-6400
Compost BinPublic Works(480) 503-6400
Bulk TrashPublic Works(480) 503-6400
Missed Bulk Pick Up(480) 503-6400
Household Hazardous WastePublic Works(480) 503-6400
Street MaintenanceDepartmentsPhone
Sidewalk RepairPublic Works(480) 503-6800
Street Light OutagePublic Works(480) 503-6800
Dead Animal in RoadwayPublic Works(480) 503-6800
Debris in RoadwayPublic Works(480) 503-6800
Pothole in RoadwayPublic Works(480) 503-6800
Traffic Signal Outage or MalfunctionPublic Works(480) 503-6800
Down Stop SignPublic Works(480) 503-6800
Traffic Signal TimingPublic Works(480) 503-6800
Street Light GlarePublic Works(480) 503-6800
Water QualityPublic Works(480) 503-6400
Swimming Pool Draining(480) 503-6400
Water ConservationPublic Works(480) 503-6098