The Gilbert Town Council has adopted an emergency order requiring the wearing of face coverings in public effective June 19, 2020 at 5 PM.
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For the latest information and department impacts related to COVID-19, visit


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If you have further questions or concerns, please fill out this online request form* for a water quality inquiry or call our Public Works Department at 480-503-6400 (Monday through Thursday, 7am-6pm) and a customer service representative will be happy to assist you.

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Expand/Contract Questions and Answers

  • Does the town fluoridate its drinking water?

  • How do I set my water softener correctly?

  • How often do you test tap water for total/fecal coliform?

  • Is fluoride in my drinking water safe?

  • Is my tap water safe to drink?

  • Is there Hexavalent Chromium in Gilbert’s water?

  • My tap water sometimes has a funny taste and smell. What's wrong with it?

  • What are the health effects associated with hard water?

  • What are total coliform bacteria?

  • What can cause tap water to smell like bleach?

  • What can cause tap water to taste like salt?

  • What can cause the tap water to be cloudy or milky?

  • What I can do to avoid taste and odor in my tap water?

  • What is a Water Quality Report?

  • What is E. coli? Where does it come from? How can water be treated to protect against E. coli?

  • What is my responsibility for water and sewer service lines on my property?

  • What is the conversion factor for mg/L of hardness to grains per gallon of hardness?

  • What is water hardness?

  • What should I do if I turned on a faucet and the water coming out is discolored?

  • Why does the water coming out of my tap appear to have a brown color or have sediments in it?

  • Why is our water is tested for total/fecal coliform only?