The Town of Gilbert’s Traffic Operation Center (TOC) is the nerve center of the Town’s traffic signal system. The Town of Gilbert manages the operation of over 190 traffic signals using a centralized computer system located at the TOC. From the TOC, staff manages the signal system by communicating to the traffic signals remotely, adjusting signal timings and synchronizing the traffic signals to reduce traveler delay. From the TOC, staff can respond to real-time events (such as special events, construction or traffic accidents) through monitoring live video feeds brought back to the TOC and actively managing the situation by updating signal timings. Town of Gilbert staff is working to expand this capability throughout Gilbert in an effort to increase the efficiency of our roadways, reduce fuel consumption and reduce accidents.
Traffic Signal Outage or Malfunction - Please report these immediately to our customer care center Monday-Thursdays 7-6pm at (480) 503-6800; all other times to the Gilbert Police department (480) 503-6500.
The Town of Gilbert considers this an emergency issue and encourages residents to contact the town immediately for a quick resolution.
Traffic Signal Timing
If you feel that the timing cycle – how long you wait at a particular signal before it changes – needs to be reviewed, please complete the online form below or call 480-503-6186. You may also call public works at 480-503-6400 (Monday through Thursday, 7am-6pm) and a customer service representative will be happy to assist you. Request for Signal Timing Review