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File Commendation/Complaint

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If you wish to commend or file a complaint regarding the actions of any Gilbert Police Department employee, you may:

• Use the below-linked forms and file your commendation or complaint electronically;
• Call (480) 503-6500 (TTY: (480) 503-6505) and request to speak to the employee’s supervisor;
• Write a letter to the Chief of Police explaining your situation.
Commending Superior Performance

File a Commendation

Commendations are directed to the Chief of Police who will advise the employee of your commendation and the information will be placed in the employee’s personnel file. An awards committee reviews all reports of outstanding performance, and an appropriate award may follow.

Citizen Complaint Procedure

If you feel that an employee of this department has acted in an abusive or unprofessional manner, you are encouraged to report that employee to a police supervisor. The following describes the complaint procedures that are in place. The Gilbert Police Department is committed to maintaining a positive relationship with the community and to correcting any possible adverse actions, practices, and attitudes that may contribute to community tensions and grievances.

File a Complaint

  • Our Policy
    It is the policy of the Gilbert Police Department to investigate all complaints against the department or its employees. This ensures the integrity of the department and protects the rights and interests of both citizens and department employees. The department will take complaints in any form and they may be made anonymously. The following is a brief synopsis of what you may expect to happen:
  • The Interview
    A police supervisor will interview you about your complaint and will ask you about what happened. It is possible that the supervisor may be able to explain the employee s action(s) to your satisfaction. Normally, you will be interviewed at the Gilbert Police Department; you may expect to be audio or possibly video taped during the interview. The supervisor will ask you for the names of all witnesses and other police department employees that may know facts about your complaint. It is important to have as much information as possible. Also, evidence processing may take place as related to your complaint.
  • The Investigation
    After the interview, the either a supervisor or a detective from the Internal Affairs section of the Office of Professional Standards will investigate your complaint. All involved employees will be interviewed and witnesses whom you have named will be contacted and you may also be asked for more information. Although it is impossible to estimate how long the investigation will take, a normal investigation should take no more than 30 days to complete. If you have any questions you may contact the Internal Affairs supervisor at (480) 503-6500 (TTY: (480) 503-6505).
  • The Review
    Upon completion, the investigation will be reviewed by those within the employee’s chain of command. The employee's commander shall render an appropriate disposition.
  • The Disposition
    The results of the completed investigation will be classified into one of the five categories below:
  1. Sustained: Your complaint has been supported. The employee(s) involved acted improperly and may be disciplined. Unfounded: The investigation revealed no basis to the complaint. 
  2. Exonerated: The employee(s) involved acted properly and will not be disciplined.
  3. Not Sustained: There was not enough evidence to prove your complaint to be true or false, so no further action will be taken. 
  4. Policy Failure: Indicates the allegation is true, but the employee(s) was acting in a manner consistent with departmental policy, necessitating a review and revision of the policy. 
After a thorough investigation of the complaint, the Internal Affairs supervisor will notify you, in writing, of the disposition and whether disciplinary action will be taken.
  • Your Rights After the Disposition
    1. The Gilbert Police Department will not condone, and will take disciplinary action against those employees, who cause harassment, tacit or otherwise, of complainants, witnesses or any other person connected to any internal investigation.
    2. Notify Internal Affairs immediately if you suspect violation of any of the above. 
    3. You may ask about the status of your complaint at any time by calling the Office of Professional Standards at (480) 503-6500 (TTY: (480) 503-6505).
  • Responsibility - Ours and Yours
    The Gilbert Police Department views all citizen complaints against its employees very seriously and actively pursues investigation into misconduct. For this reason, you must ensure that your complaint is based on fact and you have provided us with all of these facts to the best of your ability. If you intentionally make a false report to this department, you should know that making the false report could result in criminal and/or civil legal proceedings being filed against you.
  • Our Commitment to You
    Employees of the Gilbert Police Department shall at all times strive to be courteous and professional in their dealings with citizens. It is the hope of the department that all of your contacts with our officers are positive. If not, we will endeavor to resolve the complaint to your satisfaction to resolve the complaint to your satisfaction in a prompt and objective way.