Account Activation Fees
- Service requested with at least 1 business day advance notice. $15 + tax
- Service requested during business hours on the same day. $30 + tax
- Service requested after business hours. $75 + tax
New accounts with the Town of Gilbert will be assessed the minimum deposit indicated below. A higher deposit may be required based on prior payment history. Deposits may be refunded and applied to the outstanding balance after 12 months of on-time payments or will be applied at the time the account closes.
Effective March 14, 2011
Single Family Residential Accounts
Commercial or Multi-Family Residential Accounts
$200 or average two month bill, whichever is higher
The Town of Gilbert Utility Department may require deposits on any existing accounts that indicate potential financial liability to the Town. Risk factors may include, but are not limited to, a history of late payments, returned mail and returned payments. The maximum deposit that may be charged is 2.5 times the highest monthly bill within the last 12 months.
Returned Payment Items
Returned Payment Fee $25A deposit may also be assessed to the account.
If a payment (check, credit card, AutoPay, etc.) is returned to the Town of Gilbert by your financial institution, we will require immediate repayment.Late Fees
In addition, service may be disconnected immediately if the payment was originally made to prevent services from being disconnected or to reestablish disconnected services.
All other returned payments will require reimbursement within seven days. The repayment, including all associated fees, must be made by cash, cashier's check or a money order.
Late Fee 1.5% of the past due balance, with a $5 minimum
The Town of Gilbert will assess late fees to those accounts not paid by the 20th day after the bill date. It is your responsibility to ensure that payment is made in time to be processed before late fees are imposed. Because all charges are for services already received, we ask that payment be made immediately upon receipt of the statement.Delinquency/Reconnect Fee $25 + tax
Utility Service is subject to disconnection if payment is not received by the 45th day after the bill date. At that time a fee of $25 plus tax will be charged. Water service may not be reestablished without payment of the entire outstanding balance and any associated fees and deposits.
Effective March 14, 2011, an after-hours service fee of $75 plus tax will be assessed to the account to restore service outside normal business hours.
For information on commercial sanitation rates, call Public Works at 480-503-6400.
The approved utility rate changes went into effect for any bills generated after October 31, 2018 and are reflected in this month's bill. Should you have any questions about these rate changes, please visit www.gilbertaz.gov/utilityrates.
Environmental Compliance Fee
|Environmental Compliance Fee||Effective 11/1/18|
|Per Utility Account||$4.28|
| Monthly Base Rate
Based on Meter Size
|Rate as of 11/1/18|
|Residential Consumption||Rate as of 11/1/18|
|8,001 - 20,000||
|20,001 - 30,000||
|30,001 or more||
Water Rates - Landscape and Commercial/Non-single family consumption
|Consumption||Rate as of 11/1/18|
|Non-single family domestic water||$1.60/1000 gallons|
|Landscape water||$2.06/1000 gallons|
|Non-Residential Rate||Rate as of 11/1/18|
|Variable Rate||$1.65/1000 gallons of metered water use|
Sewer Rate - Residential Consumption
|Residential Rate||Rate as of 11/1/18|
|Base Rate per Unit||$24.73|
|Residential Refuse Service||Rate
as of 11/1/18
|First 90-gallon container||
|Each additional 90-gallon container||