How do I register for E-bills and Autopay?
You can register for e-bills (paperless billing) and Autopay on the  online payment system.

How much am I paying for my utilities:
Visit the rates page to see our current billing rates.

How do I find my account number?
You can find your account number on your utility bill. If you don’t have a copy handy, call us at 480-503-6800 or email us at utilities@gilbertaz.gov and we’ll provide it for you. We just need your address.

Can I schedule a payment?
Yes, you can schedule a payment to process on a future date on the voice automated system or through the online payment system.

What payment methods do you accept?
We now accept Visa, MasterCard, American Express, Discover, PayPal, Venmo, Amazon Pay and eCheck.

Why do you ask for my phone number when I make a payment?
This provides us with a contact number if there is a need to contact you regarding your payment.

Why don’t the payments post immediately?
As long as payments are made on or before the due date, residents won’t have any issues with late fees or utility services.  Our new system to be implemented in 2024 will have this capability.

What are my trash days?
Visit the Environmental Services website for all your trash related questions!