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The approved utility rate changes went into effect for any bills generated after October 31, 2018 and are reflected in this month's bill. Should you have any questions about these rate changes, please visit www.gilbertaz.gov/utilityrates.

Congratulations to Shelene Parks, our Utility Sweepstakes winner!  A resident of Gilbert since 2013 she is excited to go to the Cardinals/Rams game courtesy of Gilbert and Paymentus! 




A New Way to Pay!

We’re excited to release a more convenient and user-friendly online payment system for our customers.

Features include:

  • Mobile Payments and 24/7 Account Access Online
  • Autopay with credit card or eCheck
  • Quick Web Payment
  • New Automated Phone Payment System
  • Paperless Billing

Customers who currently have automatic payments setup do not need to reregister for autopay, but may want to sign up for the new portal to access account information.

Sign up now!

Customer Service Survey


Contact the Utilities Division

Utilities Division
90 E. Civic Center Drive
Gilbert, AZ 85296
(480) 503-6800

Email Utilities

Bill payments should be mailed to:
Town of Gilbert
Utility Division
PO Box 52653
Phoenix, Arizona 85072-265

Hours of Operation
Monday - Thursday 7:00 a.m. - 6:00 p.m. (Except Town Holidays), Friday - Closed
* For water or sewer emergencies after hours, contact the Police Department at 480-503-6500.

Other Resources

Collection Schedules and Other Services:

Solid Waste
900 E. Juniper Avenue, Gilbert, AZ, 85234
(480) 503-6400

Household Hazardous Waste (HHW) Facility
2224 E. Queen Creek Road, Gilbert, AZ, 85297
(480) 503-6400

Residential Electric Services:

 Salt River Project (SRP)
(602) 236-8888
Service Area Map

Arizona Public Service (APS)
(602) 371-7171
Service Area Map

Residential Gas Services:

Southwest Gas
(877) 860-6020

More Resources:

Giltner, LeslieCustomer Service ManagerDevelopment Services, Finance & Management(480) 503-6801
Kerrigan, MarkCustomer Service SupervisorDevelopment Services, Finance & Management(480) 503-6816
Pruitt, TravisCustomer Service SupervisorFinance & Management(480) 503-6884