Press Enter to show all options, press Tab go to next option

Pay Utility BillActivate or Disconnect Service FAQ Button

A New Way to Pay!

We’re excited to release a more convenient and user-friendly online payment system for our customers.

Features include:

  • Mobile Payments and 24/7 Account Access Online
  • Autopay with credit card or eCheck
  • Quick Web Payment
  • New Automated Phone Payment System
  • Paperless Billing

Customers who currently have automatic payments setup do not need to reregister for autopay, but may want to sign up for the new portal to access account information.

Sign up now!

Customer Service Feedback Form Button

Contact the Utilities Division

Utilities Division
90 E. Civic Center Drive
Gilbert, AZ 85296
(480) 503-6800

Email Utilities

Bill payments should be mailed to:
Town of Gilbert
Utility Division
PO Box 52653
Phoenix, Arizona 85072-265

Hours of Operation
Monday - Thursday 7:00 a.m. - 6:00 p.m. (Except Town Holidays), Friday - Closed
* For water or sewer emergencies after hours, contact the Police Department at 480-503-6500.

Other Resources 

Giltner, LeslieCustomer Service ManagerDevelopment Services, Finance & Management(480) 503-6801
Kerrigan, MarkCustomer Service SupervisorDevelopment Services, Finance & Management(480) 503-6816
Pruitt, TravisCustomer Service SupervisorFinance & Management(480) 503-6884