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Special note:   Sewer rates are no longer adjusted if you fill your pool or have a leak.  The sewer rate is now a fixed rate of $24.73 a month and not affected by consumption. 


We’re excited to release a more convenient and user-friendly online payment system for our customers.

Features include:

  • Mobile Payments and 24/7 Account Access Online
  • Autopay with credit card or eCheck
  • Quick Web Payment
  • New Automated Phone Payment System
  • Paperless Billing

Customers who currently have automatic payments setup do not need to reregister for autopay, but may want to sign up for the new portal to access account information. Visit our Frequently Asked Questions for more information.

Sign up now!

Customer Service Survey

Contact the Utilities Division

Utilities Division
90 E. Civic Center Drive
Gilbert, AZ 85296
(480) 503-6800

Email Utilities

Bill payments should be mailed to:
Town of Gilbert
Utility Division
PO Box 52653
Phoenix, Arizona 85072-265

Hours of Operation
Monday - Thursday 7:00 a.m. - 6:00 p.m. (Except Town Holidays), Friday - Closed
* For water or sewer emergencies after hours, contact the Police Department at 480-503-6500.

Gilbert Public Works Employee Uniforms

Have an appointment with a Gilbert Utility employee?

It is extremely rare for a Gilbert Utility employee to show up at a customer’s home without an appointment. However, if someone comes to your door claiming to be with the Town of Gilbert and you are not expecting them, please ask for identification and/or contact Gilbert’s customer service at (480) 503-6800. If you suspect a person is posing as a Town of Gilbert employee, please contact 911.


Other Resources

Collection Schedules and Other Services:

Solid Waste
900 E. Juniper Avenue, Gilbert, AZ, 85234
(480) 503-6400

Household Hazardous Waste (HHW) Facility
2224 E. Queen Creek Road, Gilbert, AZ, 85297
(480) 503-6400

Residential Electric Services:

 Salt River Project (SRP)
(602) 236-8888
Service Area Map

Arizona Public Service (APS)
(602) 371-7171
Service Area Map

Residential Gas Services:

Southwest Gas
(877) 860-6020

More Resources:

Giltner, LeslieCustomer Service ManagerDevelopment Services, Finance & Management(480) 503-6801
Kerrigan, MarkCustomer Service SupervisorDevelopment Services, Finance & Management(480) 503-6816
Pruitt, TravisCustomer Service SupervisorFinance & Management(480) 503-6884