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All Gilbert municipal buildings, aside from Gilbert Municipal Court, Gilbert Police Department’s main station and the Household Hazardous Waste Facility, are closed to the public until April 10th. For the latest updates and information on Gilbert’s response to COVID-19, also known as coronavirus, visit gilbertaz.gov/COVID19.

Utilities

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ONLINE PAYMENT SYSTEM

Features include:

  • Mobile Payments and 24/7 Account Access Online
  • Autopay with credit card or eCheck
  • Quick Web Payment
  • New Automated Phone Payment System
  • Paperless Billing

Customer Service Survey

Contact the Utilities Division

Utilities Division
90 E. Civic Center Drive
Gilbert, AZ 85296
(480) 503-6800

Email Utilities

Bill payments should be mailed to:
Town of Gilbert
Utility Division
PO Box 52653
Phoenix, Arizona 85072-265

Hours of Operation
Monday - Thursday 7:00 a.m. - 6:00 p.m. (Except Town Holidays), Friday - Closed
* For water or sewer emergencies after hours, contact the Police Department at 480-503-6500.

Gilbert Public Works Employee Uniforms

Have an appointment with a Gilbert Utility employee?

It is extremely rare for a Gilbert Utility employee to show up at a customer’s home without an appointment. However, if someone comes to your door claiming to be with the Town of Gilbert and you are not expecting them, please ask for identification and/or contact Gilbert’s customer service at (480) 503-6800. If you suspect a person is posing as a Town of Gilbert employee, please contact 911.

 


Other Resources

Collection Schedules and Other Services:

Solid Waste
www.gilbertaz.gov/solidwaste
900 E. Juniper Avenue, Gilbert, AZ, 85234
(480) 503-6400

Household Hazardous Waste (HHW) Facility
www.gilbertaz.gov/hhw
2224 E. Queen Creek Road, Gilbert, AZ, 85297
(480) 503-6400

Residential Electric Services:

 Salt River Project (SRP)
www.srpnet.com
(602) 236-8888
Service Area Map

Arizona Public Service (APS)
www.aps.com
(602) 371-7171
Service Area Map

Residential Gas Services:

Southwest Gas
www.swgas.com
(877) 860-6020

More Resources:

StaffTitleDepartmentsPhoneEmail
Giltner, LeslieCustomer Service ManagerDevelopment Services, Finance & Management(480) 503-6801
Kerrigan, MarkCustomer Service SupervisorDevelopment Services, Finance & Management(480) 503-6816
Pruitt, TravisCustomer Service SupervisorFinance & Management(480) 503-6884