All Gilbert municipal buildings, aside from Gilbert Municipal Court, Gilbert Police Department’s main station and the Household Hazardous Waste Facility, are closed to the public until April 10th. For the latest updates and information on Gilbert’s response to COVID-19, also known as coronavirus, visit

One Stop Shop - Customer Service

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 One Stop Shop Web Ad 

Our offices are closed until April 10th.  Not all applications are available through One Stop Shop.  

For Planning applications, please click here.

For Building and Engineering Permits, please click here.


We’re expanding our One Stop Shop services!

Check out our online self-service portal. In addition to the fully staffed One Stop Shop Customer Service Center located at 90 E. Civic Center Drive, Gilbert is now offering additional online services for the submission of applications and the scheduling of inspections.

The online self-service portal offers applicants a convenient way to register, submit and schedule a variety of applications. An online payment option is also available.

Please click here or on the link below to begin exploring the online service options available.

One Stop Shop Online Services

How to Use One Stop Shop Training Guides

 How to Use One Stop Shop Videos

Questions? Please call the One Stop Shop Customer Service Center at (480) 503-6700 for assistance.