When the COVID-19 pandemic forced cities across the nation to close facilities, we took an innovative approach to continuing services through a digital or virtual format. Many of these changes have maximized efficiency for both staff and the public and will continue to be provided online.
View information by department below.
Effective Wednesday, April 1st, agendas for public meetings will no longer be posted to the physical posting location in front of the municipal building at 50 E. Civic Center Dr. and will only be available online. All claims, lawsuits, and bids are currently being accepted at the Gilbert Police Department Building at 75 E. Civic Center Dr.
Due to the impacts of the COVID-19 pandemic, which have prompted declarations of a public health emergency at both the state and federal levels, including the Town of Gilbert, all public meetings will be conducted using measures to protect public health until further notice. As a result, attendance in person by members of the public will be prohibited. Instead, the public can participate remotely through technological means, as permitted under Arizona law. Learn more.
Please utilize the Gilbert One Stop Shop Customer Service Center to register, submit, and schedule a variety of applications and inspections. Online payment option is also available.
As businesses begin reopening, we are encouraging any businesses who are planning on making any physical changes to their site when reopening to contact the Town. The Development Services Department can assist with questions related to code requirements or permitting. The number to call is (480)503-6700.
All home remodeling and de-rate electrical inspections are currently being performed virtually through FaceTime and Microsoft Teams. Other inspections and re-inspections can also be conducted virtually when situations allow. Learn more about how virtual inspections are performed.
In light of COVID-19 and the Governor’s emergency order, the Town of Gilbert understands that local businesses and organizations need to communicate with their customers now more than ever. Temporary signage is a good communication tool. Therefore, the Town is allowing an increase in the total number of temporary signs allowed and no sign permit will be required for such signs. Please note, however, that while the allowable number of temporary signs on private property temporarily increased, all other requirements and limitations of the Land Development Code remain in place. These include size and type limitations, as well as prohibitions on temporary signs in public rights-of-way. Once the emergency orders are rescinded, all temporary signs will be required to comply with Section 4.405 of the LDC and all non-permitted signs will need to be removed. Please contact the Town at 480-503-6700 or at OneStopShop@gilbertaz.gov with any signage questions.
The Office of Economic Development supports the attraction, growth, and retention of business and industry for the community. If you are seeking general economic development assistance, please visit our website at www.gilbertedi.com.
Find information on business and workforce assistance programs, the Small Business Administration, unemployment benefits, and more by visiting COVID-19 Information: Economic Development.
Accounts Payable checks will be processed as usual each and mailed weekly on Monday or Tuesday. Please try to limit the number of checks that you request to be returned to you. If you need a check returned to you, A/P will contact the respective administrative assistant to coordinate this process. If you have any questions, please contact Sandra Merida at firstname.lastname@example.org or 480-503-6941.
Checks for Deposit:
If you have a check to give Finance for deposit, please provide it to Julie Howe in Human Resources in Muni I, as well as email Susan Lee in Finance (email@example.com) informing her of the payor and dollar amount of the check. Susan will be coming into the office periodically to take checks to the bank for deposit.
We are available to answer questions and assist you, please refer to our contact page for phone numbers if you would prefer to call.
Gilbert Fire & Rescue is taking the following precautions to keep its personnel safe:
- All employees will be given temperature checks before every shift. Anyone with a fever will be sent home.
- All fire stations and the fire administration building are closed to the public until further notice.
- All public outreach including truck displays, station tours and non-essential programs and events are suspended until further notice. This includes all volunteer programs.
- Crews are required to thoroughly clean and disinfect the station with a bleach solution twice a day.
Please do not drop off masks or any goods at the fire stations at this time. We are required to account for the origin of all donated masks and at this time we are not set up anywhere to have donations dropped off. We are NOT accepting masks or any other items from the general public. If you are a licensed medical establishment and wish to donate masks, please email Jean.Sperke@gilbertaz.gov.
Human Resources will continue to perform many of our recruitment functions via phone and virtual formats. If you have accepted a position with Gilbert, but have not started work, we will be communicating with you via phone or email to confirm start dates and logistics.
While some career opportunities remain on hold for the time being, we are still hiring for select positions. Please see our careers page for current opportunities. If you have applied for a position that has been temporarily postponed or removed from our careers page, your application will remain in our system and will be reviewed once we resume interview and hiring activities.
Employees Visit the COVID-19: Internal Communication Page for the latest updates on workplace impacts.
June 2nd - Gilbert Council Chambers for Town Council meetings will allow limited capacity with physical distancing.
Gilbert Municipal Court services will resume on June 1st, with mitigation strategies in place. These include:
- MASKS REQUIRED: Everyone that is not a Gilbert Court employee entering the court facility is required to wear at least a cloth mask while in the court facility. Exceptions can be made on a case by case basis to accommodate health concerns and testimony in court. Children under 2 years of age are an exception.
- Masks will not be provided to the public with the exception of Critical Participants such as victims, jurors, witnesses and those seeking protective orders.
- All members of the public entering the court facility are required to submit to a brief health screening survey.
- Courtroom access will be limited to facilitate social distancing. As a result, observers and those waiting for their appearance may be asked to leave the courtroom and wait in the lobby.
- Numerous staggered dockets have been installed as well as one-time dockets to dilute larger dockets. No scheduled docket will be greater than 25 people. No more than 10 people including court staff are permitted in the large courtrooms and no more than 5 people in the smallest courtrooms.
- The court has the ability to send defendants a hearing ready notification text so that they may wait more comfortably in the lobby or outside the court facility.
- The court has expanded the use of telephonic hearings and is developing workflow to launch video appearances as an alternative in certain instances.
- Jurors will be protected with social distancing, masks and limited access to their locations.
- Failure to abide by these requirements will result in non-admittance to the court facility. Written instructions will be distributed by security for those not admitted and their information will be submitted to court services to follow up with them. Gilbert Municipal Court Administrative Order
For questions on court services, call 480-635-7800 or use the customer contact form when possible: general.gilbertaz.gov/eForms/court/frmCourtContact.cfm
For additional information on court services, please visit gilbertaz.gov/departments/court
Park Ranger: 480-503-6263 and press 1
Our goal is to prioritize the health of Gilbert residents by reducing opportunities to gather. On March 28th, Gilbert, Arizona closed park amenities to help flatten the curve and contain the spread of COVID-19. On May 8th, the gradual reopening of park amenities began.
For a full list of open facilities and the precautions we are taking for the safety of the community, visit glbrt.is/FacilitySafety
Social Distancing at Gilbert Parks
Gilbert is following all guidelines recommended by the Maricopa County Department of Public Health. Gilbert rangers have been equipped with information regarding the CDC’s suggested social distancing guidelines and are educating the public on these topics. We have increased the number of rangers on patrol during this unprecedented time.
If you have questions or would like to discuss further, please call a park ranger at 480-503-6263 and press 1.
Recreation Centers, Public Libraries and Facilities
All Gilbert recreation centers, public libraries, and facilities will begin to reopen on the following dates:
- Cactus Yards- May 15th
- Freestone Recreation Center- May 15th
- McQueen Park Activity Center- May 18th
- Gilbert, Community Center- Closed Until Further Notice
- Southeast Regional Library- Closed Until Further Notice
- Perry Library- Closed Until Further Notice
- Parks and Recreation Office- Closed Until Further Notice
Gilbert Parks & Recreation spring programs and classes have been canceled. Gilbert will refund all fees and deposits associated with town-run special events and reservations that have been cancelled due to the COVID-19 outbreak. Refunds will be processed within approximately 14 - 21 days. For canceled tournaments and league events at Cactus Yards, please reach out directly to Cactus Yards at (480) 503-6640 or email CactusYards@GilbertAZ.gov.
Gilbert-run events have been rescheduled or postponed. For a list of the new dates and times, please view Gilbert’s special events.
Freestone Recreation Center Member Updates
- All Freestone Recreation Center members will have the days missed from the closure added on to the end of their membership
- Additional questions: JP.LaCroix@GilbertAZ.gov or (480) 503-6224
Gilbert Sports Fields
Rentals for Gilbert fields, ramadas, and rooms will reopen starting on May 22nd. Please check with your sports leagues and coalitions contact for updates.
All senior recreation classes are suspended. Gilbert's senior meal service will move to a curbside pick up service. Meals will be available for pickup from 11:30 AM - 12:30 PM, Monday through Friday. You must call (480) 503-6059 and/or (480) 503-6061 to make a reservation. Please leave a message if no one is available to accept your call directly. For contact details and additional information, please visit Gilbert’s Senior Center.
Gilbert Parks and Recreation will be offering a limited number of summer programs, including swim lessons, that will still allow for physical distancing. Please note the following important dates:
- May 22nd- Program offerings released online
- May 26th- Registration begins for Gilbert Foundation Gold Members
- May 27th- Registration begins for Gilbert residents
- May 28th- Registration begins for non-residents
- June 8th- Classes start
If assistance is needed at any time, please call our non-emergency line: 480-503-6500 or 9-1-1 for emergencies.
Due to the COVID-19 pandemic, the Gilbert Police Department has implemented a number of safety measures in an effort to protect our officer’s and community member’s health. At the beginning of every shift, officers on patrol are supplied with the necessary sanitizing products to thoroughly clean frequently touched areas inside and outside their patrol vehicle. Additionally, PD employees are supplied with personal protective equipment, including masks, gloves and eye protection.
GPD officers are required to wear their masks and gloves when interacting with members of the public. Gloves are switched out and disposed after every interaction where physical contact is made with another person.
The Police Department lobby at 75 East Civic Center is open, but residents are encouraged to utilize our non-emergency line when possible: 480-503-6500. Please follow the phone tree prompts to reach the appropriate department you need.
The Police Department lobby at San Tan Division, located at 2332 East Queen Creek Road will be closed. The only exception will be Wednesdays from 8 AM to 5 PM for court-ordered fingerprinting. Please check back for updates for when the San Tan location reopens.
The GPD records department can receive requests for records online, please visit www.gilbertaz.gov/departments/police/police-records-requests to submit your requests.
Certain documents ready for release may also be emailed to the requestor rather than requiring in-person pick up.
GPD records clerks will communicate via phone or email if this is an option.
All ride-alongs, station tours, cadet meetings, police volunteer activities and community engagement events will remain suspended until further notice.
Update: Per Governor Doug Ducey, all bars offering dine-in services, restaurants, movie theaters, indoor gyms and fitness clubs may reopen.
Movie theaters may reopen beginning May 16th, 2020.
Although the CDC and the Arizona Health Department have recommended the cancellation of large events and gatherings, they have not outright banned locations such as wedding venues from continuing to host events.
If you are concerned about a business not in compliance, please call the GPD non-emergency line, 480-503-6500 to report it.
Gilbert Youth & Adult Resources
As the coronavirus (COVID-19) situation evolves, precautions will be taken by the Gilbert Youth & Adult
Resources to prioritize the health and wellness of our residents and employees.
Court ordered screening appointments will continue as scheduled but will be done telephonically instead of in person. Those persons given a court ordered screening appointment will call his or her counselor’s office phone number listed on the court paperwork at the appointed day and time indicated. Failure to contact the assigned counselor at your appointed day and time could result in non-compliance and be considered a “no show” to your telephonic appointment, resulting in having your case sent back to court.
All victim services will also be done telephonically and resources and referrals will be given as necessary.
Counselors will also continue 24/7 on call services as requested by police officers to support citizens in crisis.
Questions related to court ordered or counseling services should be called in to 480-635-7701. If no one answers your call, please leave a message so someone can return your phone call.
Utilities (utility bills, activate/disconnect service)
Public Works (solid waste, water, streets, engineering services)
Water service will not be disconnected due to non-payment at this time. If you have difficulty paying your bills, please contact our customer service department at (480) 503-6800 to make payment arrangements and we will also make proper notations in your account.
To pay your utility bill, please utilize our online bill pay system or drive through one of the drop boxes located at 50 E. Civic Center Dr. or 4760 S. Greenfield Rd.
There are no changes to Gilbert’s public services including trash, recycling, water and wastewater.
Gilbert’s Household Hazardous Waste facility is currently scheduled to reopen on June 3, 2020.The Swap Shop will remain closed until further notice.
Gilbert Public Works urges people "save your pipes, don't flush wipes". Flushing anything other than toilet paper can cause blockages and damage to our sewer systems. If it's not toilet paper, please throw it away.
- You can't flush paper towels, disinfecting wipes, "flushable" wipes, and tissues
- You CAN flush toilet paper, pee, and poop.
The safety and security of Arizona’s water supplies is a top priority for Arizona’s municipal water providers, like Gilbert. View frequently asked questions regarding the security of drinking water in Arizona: