Water service will not be disconnected for non-payment at this time. If you have difficulty paying your bills, please contact our customer service department at (480) 503-6800 to make payment arrangements and we will also make proper notations in your account.
Are restaurants and businesses closed?
Governor Ducey has announced that Arizona will be taking phased approach to reopening restaurants and businesses with enhanced sanitation and strict physical distancing measures in place.
Find information on business and workforce assistance programs, the Small Business Administration, unemployment benefits, and more by visiting COVID-19 Information: Economic Development.
Should I reopen my business?
The CDC has issued these guidelines for reopening businesses while protecting workers and customers. Read more guidance from the state.
How is Gilbert encouraging physical distancing at the parks and facilities?
Our goal is to prioritize the health of Gilbert residents. We have implemented enhanced sanitation measures and placed signs in our parks that encourage physical distancing.
Read all the measures we’re taking here.
We have increased the number of rangers on patrol during this time. To speak with a ranger, please call 480-503-6263 and press 1.
Will trash, recycling and other public services be impacted?
There are no changes to Gilbert’s public services, including trash, recycling, water and wastewater.
For questions regarding electric services, please contact your service provider: Salt River Project (SRP) or Arizona Public Service (APS).
What about Gilbert’s emergency services?
The Gilbert Police Department and Gilbert Fire & Rescue are taking the necessary precautions to ensure our first responders are prepared for uninterrupted service throughout the length of the developing situation involving COVID-19.
Are all Gilbert special events canceled?
Yes, Gilbert-run events have been rescheduled or postponed.
Are all Parks & Recreation programs/classes canceled?
Yes, all Gilbert Parks & Recreation programs and classes are cancelled. Contact Parks and Recreation at firstname.lastname@example.org or (480) 503-6200 to get a refund.
Is the Gilbert Senior Center closed?
Yes. All senior classes at the Gilbert Community Center are suspended. Gilbert’s senior meal service will move to a drive-through or delivery service. For more information, visit the Gilbert Senior Center website.
How do I get my money back for an event that’s been postponed?
Gilbert will refund all fees and deposits associated with town-run special events and reservations that have been cancelled due to the COVID-19 outbreak. To request a refund, email email@example.com
or call (480) 503-6200 during regular business hours (Monday – Thursday, 7 AM – 6 PM). Please be patient as our staff works to process all refund requests.
Are town meetings and public meetings canceled?
All public meetings have been moved to a virtual format. Visit our Public Meetings page to see the participation options available.
How do I stay informed about public school districts in Gilbert?
For the latest information on any Gilbert’s public schools, please visit the school district website:
Visit the Schools tab above for more information.
Where can I find more information about COVID-19 in Arizona?
Gilbert relies on the state and county health departments for information and protocols. Please visit the following websites for the latest information about COVID-19 in Arizona:
Where do I go for help?
We know these are challenging times for many people. If an individual is in need of help, visit https://arizonatogether.org/ for COVID-19 resources. Gilbert's Community Resources division also connects residents with social services and offers assistance with emergency housing repairs. Please visit our Community Resources page for more information.
Don't see your question answered here? Email firstname.lastname@example.org