Water service will not be disconnected for non-payment at this time. If you have difficulty paying your bills, please contact our customer service department at (480) 503-6800 to make payment arrangements and we will also make proper notations in your account.
Arizona Governor Doug Ducey announced several new statewide executive orders affecting Gilbert and surrounding cities in Maricopa County. Those new mandates include:
- The closure of bars, movie theaters and gyms in Arizona counties with confirmed COVID-19 cases effective close of business Friday, March 20th.
- The move to dine-out only options for restaurants in counties with confirmed COVID-19 cases effective close of business Friday, March 20th. Restaurants may now deliver alcoholic beverages with food purchases.
- The suspension of all elective surgeries throughout the state to free up medical resources and maintain the capacity for hospitals and providers to continue offering vital services.
- The activation of the National Guard to assist grocery stores and food banks with re-stocking shelves in the face of heightened demand.
- The delay of expiration dates on Arizona driver licenses ensuring residents over the age of 65 do not need to visit Motor Vehicle Division offices to renew their driver licenses during the public health emergency.
How is Gilbert encouraging social distancing at the parks?
Our goal is to prioritize the health of Gilbert residents by reducing opportunities to gather. We will be closing the park amenities at all public parks to help flatten the curve and contain the spread of COVID-19. See the ‘Parks and Recreation' tab for the full list of amenities closed.
Gilbert is following all guidelines recommended by the Maricopa County Department of Public Health. Gilbert rangers have been equipped with information regarding the CDC’s suggested social distancing guidelines and are educating the public on these topics. We have increased the number of rangers on patrol during this unprecedented time.
If you notice large gatherings of more than 10 people, please call our park ranger 480-503-6263 and press 1 and we will send someone out to assist.
Will trash, recycling and other public services be impacted?
There are no changes to Gilbert’s public services, including trash, recycling, water and wastewater. For questions regarding electric services, please contact your service provider: Salt River Project (SRP) or Arizona Public Service (APS).
What about Gilbert’s emergency services?
The Gilbert Police Department and Gilbert Fire & Rescue are taking the necessary precautions to ensure our first responders are prepared for uninterrupted service throughout the length of the developing situation involving COVID-19.
Are all Gilbert special events canceled?
The town has issued a 30-day postponement of all Gilbert-run special events.
Are all Parks & Recreation programs/classes canceled?
Yes, all Gilbert Parks & Recreation programs and classes are cancelled. Contact Parks and Recreation at email@example.com or (480) 503-6200 to get a refund.
Is the Gilbert Senior Center closed?
Yes. All senior classes at the Gilbert Community Center will be suspended. Gilbert’s senior meal service will move to a drive-through or delivery service. For more information, visit the Gilbert Senior Center website.
How do I get my money back for an event that’s been postponed?
Gilbert will refund all fees and deposits associated with town-run special events and reservations that have been cancelled due to the COVID-19 outbreak. To request a refund, email firstname.lastname@example.org
or call (480) 503-6200 during regular business hours (Monday – Thursday, 7 AM – 6 PM). Please be patient as our staff works to process all refund requests. Refunds may take up to seven days.
Are town meetings and public meetings canceled?
All public meetings have been moved to a virtual format. Visit our Public Meetings page to see the participation options available.
How do I stay informed about public school districts in Gilbert?
For the latest information on any Gilbert’s public schools, please visit the school district website:
Visit the Schools tab above for more information.
Where can I find more information about COVID-19 in Arizona?
Gilbert relies on the state and county health departments for information and protocols. Please visit the following websites for the latest information about COVID-19 in Arizona:
Where do I go for help?
We know these are challenging times for many people. If an individual is in need of help, visit https://arizonatogether.org/ for COVID-19 resources. Gilbert's Community Resources division also connects residents with social services and offers assistance with emergency housing repairs. Please visit our Community Resources page for more information.
Don't see your question answered here? Email email@example.com