Learn more about Question 1 / Aprenda más sobre la Pregunta 1 

The Gilbert Town Council has approved utility rate changes that will go into effect on November 1, 2018. Learn more.


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Check out our Utility Sweepstakes - you could win tickets to a Cardinal's game!


A New Way to Pay!

We’re excited to release a more convenient and user-friendly online payment system for our customers.

Features include:

  • Mobile Payments and 24/7 Account Access Online
  • Autopay with credit card or eCheck
  • Quick Web Payment
  • New Automated Phone Payment System
  • Paperless Billing

Customers who currently have automatic payments setup do not need to reregister for autopay, but may want to sign up for the new portal to access account information.

Sign up now!

Customer Service Survey


View information on the Proposed Utility Rates

Contact the Utilities Division

Utilities Division
90 E. Civic Center Drive
Gilbert, AZ 85296
(480) 503-6800

Email Utilities

Bill payments should be mailed to:
Town of Gilbert
Utility Division
PO Box 52653
Phoenix, Arizona 85072-265

Hours of Operation
Monday - Thursday 7:00 a.m. - 6:00 p.m. (Except Town Holidays), Friday - Closed
* For water or sewer emergencies after hours, contact the Police Department at 480-503-6500.

Other Resources

Collection Schedules and Other Services:

Solid Waste
900 E. Juniper Avenue, Gilbert, AZ, 85234
(480) 503-6400

Household Hazardous Waste (HHW) Facility
2224 E. Queen Creek Road, Gilbert, AZ, 85297
(480) 503-6400

Residential Electric Services:

 Salt River Project (SRP)
(602) 236-8888
Service Area Map

Arizona Public Service (APS)
(602) 371-7171
Service Area Map

Residential Gas Services:

Southwest Gas
(877) 860-6020

More Resources:

Pruitt, Travis

  • Departments:Finance & Management
  • Divisions:Utilities
  • Title:Customer Service Supervisor
  • Phone:(480) 503-6884
  • Email:
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