Utilities

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Sewer Rate

Previously we asked customers to notify us if they refilled their pool or had a leak so we could ensure it did not affect their sewer rate.  However, because the sewer rate is now a fixed rate of $24.73 and not affected by consumption, we no longer need this information. 

Please go to our Public Works page to find information on proper pool draining.

ONLINE PAYMENT SYSTEM

Features include:

  • Mobile Payments and 24/7 Account Access Online
  • Autopay with credit card or eCheck
  • Quick Web Payment
  • New Automated Phone Payment System
  • Paperless Billing

Customer Service Survey

Contact the Utilities Division

Utilities Division
90 E. Civic Center Drive
Gilbert, AZ 85296
(480) 503-6800

Email Utilities

Bill payments should be mailed to:
Town of Gilbert
Utility Division
PO Box 52653
Phoenix, Arizona 85072-265

Hours of Operation
Monday - Thursday 7:00 a.m. - 6:00 p.m. (Except Town Holidays), Friday - Closed
* For water or sewer emergencies after hours, contact the Police Department at 480-503-6500.

Gilbert Public Works Employee Uniforms

Have an appointment with a Gilbert Utility employee?

It is extremely rare for a Gilbert Utility employee to show up at a customer’s home without an appointment. However, if someone comes to your door claiming to be with the Town of Gilbert and you are not expecting them, please ask for identification and/or contact Gilbert’s customer service at (480) 503-6800. If you suspect a person is posing as a Town of Gilbert employee, please contact 911.

 


Other Resources

Collection Schedules and Other Services:

Solid Waste
www.gilbertaz.gov/solidwaste
900 E. Juniper Avenue, Gilbert, AZ, 85234
(480) 503-6400

Household Hazardous Waste (HHW) Facility
www.gilbertaz.gov/hhw
2224 E. Queen Creek Road, Gilbert, AZ, 85297
(480) 503-6400

Residential Electric Services:

 Salt River Project (SRP)
www.srpnet.com
(602) 236-8888
Service Area Map

Arizona Public Service (APS)
www.aps.com
(602) 371-7171
Service Area Map

Residential Gas Services:

Southwest Gas
www.swgas.com
(877) 860-6020

More Resources:

Giltner, Leslie

  • Departments:Development Services, Finance & Management
  • Divisions:Utilities
  • Title:Customer Service Manager
  • Phone:(480) 503-6801
  • Email:

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