Service Requests

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If you would like to express a concern or make a comment or suggestion about any of the following issues, please click on the topic. Your message will automatically be directed to the appropriate department.

If this is an emergency, please dial 911. 

For non-emergency issues that need immediate attention, please contact our Customer Care Center. Operating hours are Monday - Thursday 7am - 6pm at 480-503-6800; all other times, please call the Gilbert Police Department non-emergency line at 480-503-6500.

Remove Refuse Container Service

  • Description Request a refuse pick up by calling 480-503-6400.

Collection Schedule Maps are available on-line for information on collection zones. Both Black and Blue/Recycle can and Bulk Trash schedules are provided.

For information on pick-up schedules for specific neighborhoods, call 480-503-6400.

  • Place your container in the curb line or in the driveway, NOT on the sidewalk, with wheels and handles facing the house. 
  • Containers must be placed 6 feet away from vehicles mailboxes and other objects.
  • Your cooperation in complying with this notice will help keep the sidewalk clear for pedestrians.

Can Placement

Inspectors routinely check both the blue recycle and black solid waste refuse cans for compliance. If your can was not serviced due to an inspection notice or violation, please call 480-503-6400 to speak to a customer service representative. As a reminder, driver routes are sometimes modified which can result in changes to pick up times from month to month. Do not submit a request for missed pick up service unless it is after 5pm on your normal service day. Please note that in order to prevent duplicate requests in our system, you will be required to include your utility billing account number in order to complete your on-line request for service. Requests for missed pick up service take one business day to process. You may also call 480-503-6400 (Monday through Thursday, 7:00 am-6:00 pm) and a customer service representative will be happy to assist you.
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