Do you have a problem that you need solved or an issue that should be fixed?
We are excited to launch a new citizen engagement platform, Gilbert 311, which will now allow you to report quality-of-life issues and request Gilbert services.
If this is an emergency, please dial 911.
For non-emergency issues that need immediate attention, please contact our Customer Care Center. Operating hours are Monday - Thursday 7am - 6pm at 480-503-6800; all other times, please call the Gilbert Police Department non-emergency line at 480-503-6500.
Swimming Pool Draining
- Phone:(480) 503-6400
During the months of December through March, the information provided will be used to adjust your sewer charge rate. Providing this information will prevent you from being charged a higher amount due to this one-time event of draining and refilling your pool.
Just complete the sewer recalculation form to provide us with the information we need.
For more information, please call 480-503-6400 (Monday through Thursday, 7am-6pm) and a customer service representative will be happy to assist you.
The Town of Gilbert currently offers residents three options for discharging water from a swimming pool.
If possible, always drain all or a portion of your swimming pool water, including backwash, on your own personal property first. Please do not let your pool water overflow off of your own property. If only a portion of your pool water can be drained onto your property, then option #2 or #3 can be used for the remainder.
Your next option is to drain the water into the curb and gutter allowing the drainage to flow into your community’s storm water retention basin with the following conditions:
- Always make sure that the chemical level of your pool water is as low as possible.
- This method should only be practiced if your street does not generally have flooding problems.
- Make sure your discharge hose is long enough to reach the curb as to prevent erosion of the soil.
- Please do not disturb or flood your neighbors when practicing this method.
Your last option is to drain the pool water into your sewer clean-out located in front of your home if the following applies:
- You cannot drain all of the pool water onto your personal property
- Your subdivision streets do not have a curb and gutter
- Your street typically experiences flooding problems
- You live in a lake community where the storm water drains into the lake
- You have a salt water pool
- You are only backwashing*
- You have a polluted stagnant “green” pool*
- You are discharging water after chlorine shocking or acid washing your pool
* Any discharge that would leave a residue in the gutter, such as backwash water, is prohibited by Gilbert's stormwater pollution prevention ordinance.