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Gilbert 311

Do you have a problem that you need solved or an issue that should be fixed?

Click here to report an issue or request a service!

Report an Issue with Gilbert 311

Use Gilbert 311 to report issues or request Gilbert services such as:

Gilbert 311 App
  • Potholes
  • Missed Trash or Recycling Pick Up
  • Graffiti
  • Streetlight Outages
  • Code Violations
  • Bulk Trash
  • …and more!

 You can also use Gilbert 311 to

  • View, comment, and follow issues submitted by your neighbors
  • Set your own “watch area” to receive notifications in your neighborhood
  • Solve and close issues in your neighborhood

How does Gilbert 311 work?

When a request is submitted, we will acknowledge and direct the issue to the appropriate department to take care of the request. If you submitted your email address, you will receive email updates on the status of your request. You can also check the status of the issue on the website

If this is an emergency, please dial 911. 

For non-emergency issues that need immediate attention, please contact our Customer Care Center. Operating hours are Monday - Thursday 7am - 6pm at 480-503-6800; all other times, please call the Gilbert Police Department non-emergency line at 480-503-6500.

Swimming Pool Draining

  • Description Learn more about the options for discharging water from a swimming pool.
Do I need a permit to drain my Pool? The Town of Gilbert does not have a permitting process for swimming pool discharge.

The Town of Gilbert currently offers residents three options for discharging water from a swimming pool.

If possible, always drain all or a portion of your swimming pool water, including backwash, on your own personal property first. Please do not let your pool water overflow off of your own property. If only a portion of your pool water can be drained onto your property, then option #2 or #3 can be used for the remainder.

Your next option is to drain the water into the curb and gutter allowing the drainage to flow into your community’s storm water retention basin with the following conditions:
  • Always make sure that the chemical level of your pool water is as low as possible.
  • This method should only be practiced if your street does not generally have flooding problems. 
  • Make sure your discharge hose is long enough to reach the curb as to prevent erosion of the soil.
  • Please do not disturb or flood your neighbors when practicing this method.
Important Note: If you live in a lake community where your storm water drainage flows into a lake, have a salt water pool or you are only backwashing, please move on to option #3.

Your last option is to drain the pool water into your sewer clean-out located in front of your home if the following applies:
  • You cannot drain all of the pool water onto your personal property
  • Your subdivision streets do not have a curb and gutter
  • Your street typically experiences flooding problems
  • You live in a lake community where the storm water drains into the lake
  • You have a salt water pool
  • You are only backwashing* 
  • You have a polluted stagnant “green” pool*
  • You are discharging water after chlorine shocking or acid washing your pool
Option #3 is considered a last option because it does not make good economic sense to drain perfectly clean water into the sewer system and through the wastewater reclamation facility.

* Any discharge that would leave a residue in the gutter, such as backwash water, is prohibited by Gilbert's stormwater pollution prevention ordinance.

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