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Learn more about Question 1 / Aprenda más sobre la Pregunta 1 

The Gilbert Town Council has approved utility rate changes that will go into effect on November 1, 2018. Learn more.

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Gilbert 311

Do you have a problem that you need solved or an issue that should be fixed?

Click here to report an issue or request a service!

Report an Issue with Gilbert 311

Use Gilbert 311 to report issues or request Gilbert services such as:

Gilbert 311 App
  • Potholes
  • Missed Trash or Recycling Pick Up
  • Graffiti
  • Streetlight Outages
  • Code Violations
  • Bulk Trash
  • …and more!

 You can also use Gilbert 311 to

  • View, comment, and follow issues submitted by your neighbors
  • Set your own “watch area” to receive notifications in your neighborhood
  • Solve and close issues in your neighborhood

How does Gilbert 311 work?

When a request is submitted, we will acknowledge and direct the issue to the appropriate department to take care of the request. If you submitted your email address, you will receive email updates on the status of your request. You can also check the status of the issue on the website

If this is an emergency, please dial 911. 

For non-emergency issues that need immediate attention, please contact our Customer Care Center. Operating hours are Monday - Thursday 7am - 6pm at 480-503-6800; all other times, please call the Gilbert Police Department non-emergency line at 480-503-6500.

Bulk Trash Schedule

  • Description Bulk trash pickup is a monthly service for items that are too large to fit in your trash container.

Bulk trash pickup is a monthly service for items that are too large to fit in your trash container. All items collected are taken to the landfill. Click here to determine your bulk schedule.

Items should be placed out for collection no earlier than the Saturday prior to your collection week and no later than 5:00 AM on Monday of your collection week. Pickup may occur any day during your collection week. For more information please visit the Bulk Trash page.

If you have items that were placed out on time, but were not collected, click here to report a missed bulk pickup. 

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