Maintenance NoticeThe Utility Payments system will be undergoing maintenance on Friday, January 12, 2018 from 7AM to 11AM. Utility Payments will be unavailable during this time. Thank you for your patience while we upgrade the system.

Service Requests

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If you would like to express a concern or make a comment or suggestion about any of the following issues, please click on the topic. Your message will automatically be directed to the appropriate department.

If this is an emergency, please dial 911. 

For non-emergency issues that need immediate attention, please contact our Customer Care Center. Operating hours are Monday - Thursday 7am - 6pm at 480-503-6800; all other times, please call the Gilbert Police Department non-emergency line at 480-503-6500.

Roach Control

The Town of Gilbert treats the public sewer system for roaches. Currently, the Town utilizes an insecticide laden form of latex paint that is used to coat the walls of all sewer manholes. Tests show that this paint remains effective for up to two years and has been proven to be far more successful than other forms of roach control.

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What can I do to get rid of roaches? Roaches prefer the warm climate found in Arizona, are highly adaptable to insecticides and will eat anything from sweets to paper glue. Roaches are often spotted in tubs because after they gain entrance to the home, they use the drains as a source of drinking water. However, if the drains are allowed to dry out from non-use, the roach may use your dry drainage pipes to gain entry into your home. Here are some preventative steps:

  • Cover your drains when not in use. They can dry out and provide a network of entry into your home.
  • Run water down your drains at least once a week or pour ½ cup of bleach down drains that are not used often to keep the p-trap (the u-shaped pipe under your sinks and tubs) from drying out.
  • Regularly treat the areas inside and outside your homes with commercial or professional strength insecticide treatments.
  • Check boxes and cartons brought into your home from storage. A roach can flatten its body to the thickness of a dime in order to enter a tight space.
If you are experiencing a roach infestation in your home or on your property, you may fill out an on-line request for roach inspection. A wastewater representative will inspect the manhole(s) located nearest your property and verify the effectiveness of the pesticide laden paint application. The wastewater representative will then leave a door hanger on your front door advising you of the outcome. For more information, please call 480-503-6400 (Monday through Thursday, 7am-6pm).

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