Maintenance NoticeThe Utility Payments system will be undergoing maintenance on Friday, January 12, 2018 from 7AM to 11AM. Utility Payments will be unavailable during this time. Thank you for your patience while we upgrade the system.

Service Center

Press Enter to show all options, press Tab go to next option

Gilbert 311 AppGilbert 311

Do you have a problem that you need solved or an issue that should be fixed? 

We are excited to launch a new citizen engagement platform, Gilbert 311, which will now allow you to report quality-of-life issues and request Gilbert services.


Click here to report an issue:

Report an Issue with Gilbert 311

If this is an emergency, please dial 911. 

For non-emergency issues that need immediate attention, please contact our Customer Care Center. Operating hours are Monday - Thursday 7am - 6pm at 480-503-6800; all other times, please call the Gilbert Police Department non-emergency line at 480-503-6500.

Pothole in Roadway

  • Departments:Public Works
  • Divisions:Street Maintenance
  • Phone:(480) 503-6800
The Town of Gilbert maintains over 900 center lane miles of road with year-round preventative maintenance. We rely on our residents to assist us in reporting areas in need of repair.

If you notice a pothole, you will need to provide all of the information below:

  • Nearest main intersection cross streets
  • North, South, East or West lane indicator
  • Left or right lane indicator
  • Any physical landmark nearby that would aid in readily locating the pothole. For example: to the left of a fire hydrant – five feet east of a large Palo Verde tree – in front of yellow house with address, etc.
For more information, please call public works at 480-503-6400 (Monday through Thursday, 7am-6pm).
Return to full list >>