Service Requests
If this is an emergency, please dial 911.
For non-emergency issues that need immediate attention, please contact our Customer Care Center. Operating hours are Monday - Thursday 7am - 6pm at 480-503-6800; all other times, please call the Gilbert Police Department non-emergency line at 480-503-6500.
Repair or Replace Container/Trash Container
- Departments:Public Works
- Divisions:Solid Waste Requests
- Phone:(480) 503-6400
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Residential Containers
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Commercial Containers |
Please refer to the map below to determine your repair schedule.
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Zone A If containers are emptied on: MONDAY Then place container at curb or regular service location on the next TUESDAY or THURSDAY, whichever comes first. If containers are emptied on: TUESDAY Then place container at curb or regular service location on the next WEDNESDAY or FRIDAY, whichever comes first. If containers are emptied on: THURSDAY Then place container at curb or regular service location on the next WEDNESDAY or FRIDAY, whichever comes first. If containers are emptied on: FRIDAY Then place container at curb or regular service location on the next TUESDAY or THURSDAY, whichever comes first. |
For missing or lost containers, please call (480) 503-6400.
For container repair, please submit one online request per container.
*All requests submitted in the evening and through the night will be processed at 4:30 AM.
Please place your container at the regular service location by 5:00 AM on the scheduled repair day.
PLEASE NOTE: CONTAINER MAINTENANCE DOES NOT INCLUDE CLEANING.
Maintaining the cleanliness of trash and recycle containers is the responsibility of the resident and is not a service provided by the Town.
Here are some simple ways to keep your containers clean:
- Always bag and tie all waste before it goes in your trash container.
- Keep the lid closed at all times.
- Regularly wash out your trash container.
- Place only clean, dry recyclables in your recycle container.
Washing out your trash container may seem intimidating or gross but it can be a very simple process.
You will need:
- Hose with a high pressure nozzle, or garden sprayer on “jet”
- Your favorite natural household cleaner
- Large scrub brush (optional)
Follow these 5 quick steps to a cleaner can:
- Take the container to an area where the water and cleaning solution will not run into the street.
- Lay the container on its side and spray out the inside with a high pressure hose. Try to spray off any stuck on debris.
- Stand the container back up. Add the appropriate amount of your household cleaner of choice and spray in more water, until the container is about ¼ full. Allow the mixture to soak for a bit, and then use your scrub brush to scrub off any remaining debris.
- When the container seems sufficiently clean, carefully and slowly tip the container to allow the solution to pour out into the yard. Take special care not to allow any solution into the street where it could contaminate the storm drain system.
- Spray the container out one last time with your high pressure hose. Leave the container empty with the lid open for about 24 hours to allow for the inside to dry.