Service Requests

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If you would like to express a concern or make a comment or suggestion about any of the following issues, please click on the topic. Your message will automatically be directed to the appropriate department.

If this is an emergency, please dial 911. 

For non-emergency issues that need immediate attention, please contact our Customer Care Center. Operating hours are Monday - Thursday 7am - 6pm at 480-503-6800; all other times, please call the Gilbert Police Department non-emergency line at 480-503-6500.

Appliance Pick Up

  • Description Gilbert collects and recycles large home appliances. View accepted items and schedules.

The Town of Gilbert collects and recycles large home appliances such as washers, dryers, refrigerators, freezers, air conditioner, water heaters and other metal items (i.e. swing sets and some fencing). Please view the Schedules and Route Maps to verify the week of your regular bulk pick up.

  • We do not accept car parts. 
  • Appliances will be picked up on Wednesday, during the week of your regularly scheduled bulk pick up.
  • Requests must be made no later than Tuesday 12 noon of your regularly scheduled bulk pick up week.
  • Items are to be placed in your front yard or driveway the night before your scheduled Wednesday pick up
  • All doors to any appliance shall be removed for safety concerns.
To schedule and appliance pick up you may call 480-503-6400 (Monday through Thursday, 7:00 am-6:00 pm) and a customer service representative will be happy to assist you.

* Inspectors routinely check both the blue recycle and black solid waste refuse containers for compliance.

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