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Gilbert 311

Do you have a problem that you need solved or an issue that should be fixed?

Click here to report an issue or request a service!

Report an Issue with Gilbert 311

Use Gilbert 311 to report issues or request Gilbert services such as:

Gilbert 311 App
  • Potholes
  • Missed Trash or Recycling Pick Up
  • Graffiti
  • Streetlight Outages
  • Code Violations
  • Bulk Trash
  • …and more!

 You can also use Gilbert 311 to

  • View, comment, and follow issues submitted by your neighbors
  • Set your own “watch area” to receive notifications in your neighborhood
  • Solve and close issues in your neighborhood

How does Gilbert 311 work?

When a request is submitted, we will acknowledge and direct the issue to the appropriate department to take care of the request. If you submitted your email address, you will receive email updates on the status of your request. You can also check the status of the issue on the website

If this is an emergency, please dial 911. 

For non-emergency issues that need immediate attention, please contact our Customer Care Center. Operating hours are Monday - Thursday 7am - 6pm at 480-503-6800; all other times, please call the Gilbert Police Department non-emergency line at 480-503-6500.

Appliance Pick Up

  • Description Gilbert collects and recycles large home appliances. View accepted items and schedules.

The Town of Gilbert collects and recycles large home appliances such as washers, dryers, refrigerators, freezers, air conditioner, water heaters and other metal items (i.e. swing sets and some fencing). Please view the Schedules and Route Maps to verify the week of your regular bulk pick up.

  • We do not accept car parts. 
  • Appliances will be picked up on Wednesday, during the week of your regularly scheduled bulk pick up.
  • Requests must be made no later than Tuesday 12 noon of your regularly scheduled bulk pick up week.
  • Items are to be placed in your front yard or driveway the night before your scheduled Wednesday pick up
  • All doors to any appliance shall be removed for safety concerns.
To schedule and appliance pick up you may call 480-503-6400 (Monday through Thursday, 7:00 am-6:00 pm) and a customer service representative will be happy to assist you.

* Inspectors routinely check both the blue recycle and black solid waste refuse containers for compliance.

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