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Valley Metro Dial-a-Ride Changes Effective July 1, 2017
Valley Metro cares about its riders and getting them to their destinations safely and efficiently. Beginning July 1, they will have some important changes that will better serve riders using East Valley Dial-a-Ride, Northwest Valley Dial-a-Ride and Regional Paratransit Service. Beginning July 1, riders can expect the following:
New name. Dial-a-Ride in the East Valley, Northwest Valley and Regional will be changed to Valley Metro Paratransit
New service provider. Transdev, a company dedicated to providing safe and comfortable paratransit and transportation services across the U.S., will operate all East Valley, Northwest Valley and Regional Paratransit services
New vehicles. The new service provider, Transdev, will introduce a new fleet of fully accessible vans and minivans marked as Valley Metro Paratransit.
Improved access. New technology will give riders the ability to better manage access to reservation information by phone or online
New taxi provider. During late nights, early mornings or at times when demand is higher for Paratransit service, AAA Transportation Services will respond to serve riders. AAA drivers will be trained to offer safe and courteous service.