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Town of Gilbert, Arizona Official Website

Utilities Department
50 E. Civic Center Drive
Gilbert, AZ 85296
480-503-6800

Bill payments should be mailed to:
Town of Gilbert
Utility Department
PO Box 52653
Phoenix, Arizona 85072-2653

Department Hours
(Except Town Holidays) Monday - Thursday
7:00 a.m. - 6:00 p.m.
Friday - Closed

Barbara Bladt
Utility Billing Supervisor
(480) 503-6798

Mark Kerrigan
Utility Billing Supervisor
(480) 503-6816

Leslie Nieves
Utility Billing Manager
(480) 503-6801

Make a payment on-line
The Town of Gilbert now accepts American Express payments.

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Request a change in service:
Activations | Disconnects | Address Change

Water / Sewer / Solid Waste Rates

FEES

Account Activation Fees

· Service requested with at least 1 business day advance notice. $15 + tax
· Service requested during business hours on the same day. $30 + tax
· Service requested after business hours.  $75 + tax

Accounts requesting an activation or a request to restore water service after regular business hours will be assessed an after-hours service fee of $75 plus tax

Deposits

New accounts with the Town of Gilbert will be assessed the minimum deposit indicated below.  A higher deposit may be required based on prior payment history. Deposits may be refunded and applied to the outstanding balance after 12 months of on-time payments or will be applied at the time the account closes.

Minimum Deposit
Current

Effective March 14, 2011

Single Family Residential Accounts

$200

Commercial or Multi-Family Residential Accounts

$200 or average two month bill, whichever is higher

The Town of Gilbert Utility Department may require deposits on any existing accounts that indicate potential financial liability to the Town.  Risk factors may include, but are not limited to, a history of late payments, returned mail and returned payments.  The maximum deposit that may be charged is 2.5 times the highest monthly bill within the last 12 months.

Returned Payment Items

· Returned Payment Fee $25

A deposit may also be assessed to the account.

If a payment (check, credit card, AutoPay, etc.) is returned to the Town of Gilbert by your financial institution, we will require immediate repayment.

In addition, service may be disconnected immediately if the payment was originally made to prevent services from being disconnected or to reestablish disconnected services.

All other returned payments will require reimbursement within seven days. The repayment, including all associated fees, must be made by cash, cashier's check or a money order.

Late Fees

· Late Fee 1.5% of the past due balance, with a $5 minimum

The Town of Gilbert will assess late fees to those accounts not paid by the 20th day after the bill date. It is your responsibility to ensure that payment is made in time to be processed before late fees are imposed. Because all charges are for services already received, we ask that payment be made immediately upon receipt of the statement.

· Delinquency/Reconnect Fee $25 + tax

Utility Service is subject to disconnection if payment is not received by the 45th day after the bill date. At that time a fee of $25 plus tax will be charged. Water service may not be reestablished without payment of the entire outstanding balance and any associated fees and deposits.

Effective March 14, 2011, an after-hours service fee of $75 plus tax will be assessed to the account to restore service outside normal business hours.

For information on commercial sanitation rates, call Public Works at 480-503-6400.

Water Rates
water rates - Meter size
Monthly Base Rate
Based on Meter Size		 Rate as of 7/1/09
3/4"

$14.63
1.0"

$21.89
1.5"

$41.34
2.0"

$72.72
3.0"

$116.60
4.0"

$178.40
6.0"

$329.34
8.0"

$494.17

water rates - Residential consumption
Residential Consumption Rate as of 7/1/09
0-10,000 Gallons

$1.08/1000
10,001 - 20,000

$1.14/1000
20,001 - 30,000

$1.52/1000
30,001 or more

$1.80/1000

Reclaimed and Recovered Water Rates

Reclaimed and Recovered Water Rates

Rate as of 7/1/09

Monthly Base Rate
$15
(no change)
Reclaimed Water (also called Direct Reuse Water)
$.32/1000
Recovered Well Water (from Private/Customer well sites)
$.63/1000
Recovered Well Water (from Town of Gilbert well sites)
$1.20/1000

water rates - Non-residential consumption
Non-Residential Consumption Rate as of 7/1/09
0-10,000 Gallons

$1.08/1000
10,001 - 20,000

$1.14/1000
20,001 - 30,000

$1.52/1000
>30,000

$1.80/1000

water rates - Hydrant meter usage
Hydrant Meter Usage Rate as of 7/1/09
3" Hydrant Deposit

$1000
1" Hydrant Deposit

$450

3" Hydrant Base Fee

$116.60

1" Hydrant Base Fee

$21.89

Usage Charge (per/1,000)

$1.80
Meter Moving Fee

$26.18

Installation Fee

$54.80
Sewer Rates
sewer rates - Non-residential consumption
Non-Residential Rate Rate as of 7/1/09
per 1,000 gallons water consumed
$1.99

water rates - Residential consumption
Residential Rate Rate as of 7/1/09
Base Rate

$15.90
Variable rate per 1,000 gallons

$1.24

Residential Rate: Base fee + variable charge per 1,000 gallons for 70 percent of the winter average consumption. The winter average is determined by measuring water usage billed in January, February and March when water usage is typically lower.

Residential Solid Waste Rates
water rates - Residential consumption
Residential Refuse Service Rate
as of 7/1/09
First 90-gallon container
$17.30
Each additional 90-gallon container
$8.80
65-gallon container
$16.00