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General Information

Requesting Service | Town Holidays observed

Department Mission Statement - "Our mission is to provide superior customer service and to respond to the needs of our citizens in an honest, credible, and timely manner."

Services may be started with a 1 business day advance notification.  If you need same-day service, please call 480-503-6800.  Our business hours are Monday – Thursday, 7am – 6pm.  Otherwise you may complete the on-line Utility Request form.

Please have the following information available to activate utility service:

• Customer name, social security number, service address, mailing address
• Additional contact name and social security number
• Escrow Number and Date of closing for owner
• Landlord name, address and phone if leasing and a signed lease/rental agreement

Please fax a copy of your lease to 480-503-6806 before completing the online request form or calling us.

Customers will be assessed the minimum deposit indicated below. A higher deposit may be required based on prior payment history.

	Minimum Deposit
Single Family Residential Accounts	$200
Commercial or Multi-Family Residential Accounts	$200 or average two month bill, whichever is higher

DEPOSITS WILL CREDIT BACK TO THE UTILITY ACCOUNT AFTER 12 MONTHS OF ONTIME CONSECUTIVE PAYMENTS OR WHEN THE ACCOUNT CLOSES. ONE LATE PAYMENT WILL START THE 12 MONTHS OVER AGAIN.

If you are requesting water to be turned on, make sure all faucets and landscaping water is off. To ensure the water is off, please turn off the main valve located at the front hose. The water will not be turned on if water appears to be running inside or outside the home.

If you are requesting your water service be disconnected, please keep in mind, it may be done as early as 5am on your request date.

Town Holidays - The Utilities Department is closed on the following holidays:

• New Years Day
• Martin Luther King Day/Civil Rights Day
• President's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day and the Friday following
• Christmas Day

NOTE: Trash pick-up is NOT affected by holidays.