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Billing Information and Charges

• Service Deposit
• Activation Fee
• Payment of Utility Bill
• AutoPay
• On-Line Payments
• Returned Payments
• Billing Cycles Map

MAILING ADDRESS FOR PAYMENTS
Town of Gilbert
Utility Department
PO Box 52653
Phoenix, AZ 85072-2653

The Utilities Department is responsible for implementing water, sewer, and refuse services to the citizens of Gilbert and for the billing, collection and payments of the utility accounts.

Utilities is located 90 E. Civic Center Drive Office hours are Monday - Thursday, 7:00am - 6:00pm. The office is closed on Fridays, weekends and holidays.

Payment of utility bills is accepted on-line, via phone, mail or in person. To begin making payments on-line, create a eUser profile using your Utility account and customer numbers. Both of these can be found on your Utility bill statement. Access Utility bill payments on-line.

To report a street light outage please call (480) 503-6488 or access the Street Light Outage form on-line.

Questions or comments?
If you have a question or comment, please feel free to use the on-line comment form or call (480) 503-6800.

UTILITY SERVICE DEPOSIT:

New accounts with the Town of Gilbert will be assessed the minimum deposit indicated below.  A higher deposit may be required based on prior payment history. Deposits may be refunded and applied to the outstanding balance after 12 months of on-time payments or will be applied at the time the account closes.

	Minimum Deposit
Single Family Residential Accounts	$200
Commercial or Multi-Family Residential Accounts	$200 or average two month bill, whichever is higher

The Town of Gilbert Utility Department may require deposits on any existing accounts that indicate potential financial liability to the Town.  Risk factors may include, but are not limited to, a history of late payments, returned mail and returned payments.  The maximum deposit that may be charged is 2.5 times the highest monthly bill within the last 12 months.

ACTIVATION FEE:
There is a one time activation fee assessed for starting utility service. This charge is included on your first utility billing statement.

Account Activation Fees

· Service requested with at least 1 business day advance notice. $15 + tax
· Same day Service. $30 + tax
· Service charge after hours. $75 + tax

PAYMENT OF UTILITY BILL:
Because all charges are for services already received, we ask that payment be made immediately upon receipt of the statement. Accounts are considered delinquent 20 days past the bill date and late fees may be assessed at any time thereafter. The fee is 1.5% of the past due balance, with a $5 minimum. It is your responsibility to ensure that payment is made in time to be processed before late fees are imposed.

Utility Service is subject to disconnection if payment is not received by the 45th day after the bill date. At that time a fee of $25 + tax will be charged. Water service may not be reestablished without payment of the entire outstanding balance and any associated fees and deposits.

Please do not attempt to activate your own service. Any tampering with Town property may result in a $100 tampering fee and prosecution of the responsible party on the account for theft and criminal damage. This includes any damage to the meter, turning on water that has been disconnected or bypassing the meter to obtain water.

An unpaid utility bill may be transferred to another Town of Gilbert utility account established by the same customer.
Non payment of a final bill will be referred to a collection agency and a collection fee may be assessed.

The Town of Gilbert has a variety of payment options available to you.

AutoPay
The Town of Gilbert offers an automatic payment plan through your checking or savings account. You never have to worry about paying your Town of Gilbert Utility Bill on time again. By enrolling, your bank will automatically withdraw the funds each month for your Utility Bill payment. Call our office to receive a brochure or download the AutoPay brochure.

Online payments
Sign up for account access on our website and you can make your Visa, MasterCard, or AmericanExpress payment online. Payments made online will now post to your account immediately.

Phone
You may make a Visa, MasterCard, or AmericanExpress payment using our automated attendant payment feature 24 hours a day at (480) 503-6800.

Mail
If you choose to mail your payment, please use the convenient return envelope included in your billing statement. Please allow 3-5 days for the payment to be received and processed.

Drop Boxes
Payments may be placed in one of our dropboxes by 7:00 am for processing that day. The dropboxes are located at 50 E. Civic Center Drive and at the South Area Service Center - 4760 S. Greenfield Road.

In Person
Utility payment can be made in person at our office located at 90 E. Civic Center Drive. Office hours are Monday – Thursday 7am – 6pm.  The office is closed on Fridays, weekends and holidays.

RETURNED CHECK FEE:
If a payment (check, credit card, AutoPay, etc.) is returned to the Town of Gilbert by your financial institution, we will require immediate repayment and a $25 fee will be assessed.

In addition, service may be disconnected immediately if the payment was originally made to prevent services from being disconnected or to reestablish disconnected services.

All other returned payments will require reimbursement within seven days. The repayment, including all associated fees, must be made by cash, cashier’s check or a money order.

Billing Cycle Map