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Town of Gilbert, Arizona Official Website

Utilities Department
50 E. Civic Center Drive
Gilbert, AZ 85296
480-503-6800

Bill payments should be mailed to:
Town of Gilbert
Utility Department
PO Box 52653
Phoenix, Arizona 85072-2653

Department Hours
(Except Town Holidays) Monday - Thursday
7:00 a.m. - 6:00 p.m.
Friday - Closed

Barbara Bladt
Utility Billing Supervisor
(480) 503-6798

Mark Kerrigan
Utility Billing Supervisor
(480) 503-6816

Leslie Nieves
Utility Billing Manager
(480) 503-6801

Make a payment on-line
The Town of Gilbert now accepts American Express payments.

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Request a change in service:
Activations | Disconnects | Address Change

Utilities Home Page

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E-Bills|
Receive your Utility statement on-line
"Go Green"

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Pay your Bill - through your credit card or use
AutoPay - to withdraw funds from your bank

The Utilities Department is responsible for implementing water, sewer, and refuse services to the citizens of Gilbert and for the billing, collection and payments of the utility accounts. Utilities is located on the first floor of the Gilbert Municipal Center at 50 E. Civic Center Drive. Office hours are Monday – Thursday 7am – 6pm.  The office is closed on Fridays, weekends and holidays.  When the office is closed, you may contact the Police Department for water or sewer emergencies at 480-503-6500. 

Payment of utility bills is accepted on-line, via phone 24 hours a day at (480) 503-6800, mail or in person. Access Utility bill payments on-line.

Neighbor 2 Neighbor Donation Program

photo, Neighbor to Neighbor logoThe Town of Gilbert developed the Neighbor 2 Neighbor Program to provide an easy way for Gilbert residents to help one another. 100% of funds donated are distributed to non-profit agencies that provide assistance to Gilbert’s low-income families, individuals, disabled, seniors and at-risk youth. Gilbert residents can sign up to include a donation amount from $2.00 to $20.00 a month included with their utility bill. One time donations can also be made.

To find out more about the Neighbor 2 Neighbor Donation Program, go to the Frequently Asked Questions webpage or call 480-503-6800.

Sign up now to assist a Gilbert neighbor in need.  By making a minimum donation, your contribution can help:

  • Provide nutritious meals in food boxes
  • Transport elderly homebound residents to medical appointments
  • Provide safe shelter for a homeless individual or family
  • Provide an emergency rent payment to prevent eviction and homelessness
  • Provide after school activities for Gilbert youth while their parents are at work

Please Donate

Quick Links

 

To report a street light outage please call (480) 503-6488 or access the Street Light Outage form on-line.

To request service for a missed trash container pickup, please submit the following online request for service after 5:00pm on your normal service day.  Please note, pickup schedules changed effective April 5, 2010.

Request for Missed Pick Up Service of Your BLUE Recycle Container
Request for Missed Pick Up Service of Your BLACK Solid Waste Container

Questions or comments? Please feel free to use the on-line comment form or call (480) 503-6800.