New Extended Hours for Better Customer Service

photo, Town Hall buildings

Effective July 11, 2011
Gilbert Town Hall
Monday - Thursday*
7 a.m. - 6 p.m.
*Closed Friday

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The Town of Gilbert is offering new extended customer service hours of 7 a.m. - 6 p.m. Monday - Thursday for most Town services beginning July 11, 2011, in an effort to provide residents and customers the convenience of an extra morning and an extra evening hour of service during work days. The improvement also allows the Town to operate more efficiently, reduce utility expenses, and allow for a positive impact on air quality.

Emergency services, refuse and recycle collection, construction and building inspections, recreation facilities, Prosecutor's Office, Police and the Gilbert Municipal Court will continue to operate on Fridays.

Save time and pay online: Another convenient way to pay your utility bill 24 hours a day, is to enroll in E-bills, and pay your utility bills online. Just visit Utilities.

Resident Services

Business Services

Public Safety

  • Fire - Administrative offices at 85 E. Civic Center Drive open Monday - Thursday, 7 a.m. - 6 p.m.; Gilbert Fire non-emergency line available Monday - Thursday, 7 a.m. - 6 p.m. at (480) 503 -6300. Emergency services 24 hours a day. For emergencies, call 911.
  • Police - Gilbert Police non-emergency line remains available 24 hours a day at (480) 503-6500. The lobby of the Police Department Headquarters at 75 E. Civic Center Drive will remain open 24 hours a day. For emergencies, call 911.
    • Gilbert Police Department San Tan Substation, 2332 E. Queen Creek Road open Monday - Thursday, 7 a.m. - 5 p.m.
      Gilbert Police Records, 75 E. Civic Center Dr. open 7 a.m. - 6 p.m.

Administrative Services