Utility Service Request
ACTIVATION | DISCONNECT | CHANGE IN MAILING ADDRESS
BEFORE USING THE UTILITY SERVICE REQUEST FEATURE
Services may be started the next business day with a 24 hour advance notice. If you need same-day service, please call 480-503-6800.
Our business hours are Monday – Thursday, 7am – 6pm.
To use this service request option, you must have the following information:
- Customer name, social security number, service address, mailing address
- Additional contact name and social security number
- Landlord name, address and phone (if leasing) and a signed lease/rental agreement. Please fax a copy of your lease to 480-503-6806 before completing the online request form.
If you are requesting water to be turned on, make sure all faucets and landscaping water is off. To ensure the water is off, please turn off the main valve located at the front hose. The water will not be turned on if water appears to be running inside or outside the home.
If you are requesting your water service be disconnected, please keep in mind, it may be done as early as 6am on your request date.
For questions for comments about your Utility Service:
Town of Gilbert
50 E Civic Center Dr
Gilbert, Arizona 85296
Office (480) 503-6800
Fax (480) 503-6806
Office hours are Monday - Thursday 7am - 6pm