Adam Walterson, Court Administrator
Court Administrator, Adam Walterson is trustworthy, fair, and exhibits a positive outlook that makes it worth coming to work. Adam has been challenged with changing rules and laws from new legislation, a new computer system with new workflow methods, and new staff members. All of these changes could have provided for a hard bumpy road for employees but instead, all went well. Thanks to Adam's guidance and example, others saw that change does not have to be a difficult thing to grasp. If jobs are done with integrity and pride, it makes it all worthwhile. As for department communications, Adam's open door policy is the key to encourage information to flow from clerks to supervisors to judges.
Amy Dobson, Police Telecommunicator
On a daily basis, Amy Dobson demonstrates her tremendous ability to communicate and provide service excellence as a skilled dispatcher. Amy's characteristics were showcased last October, when due to a planned power outage at their communication center, Gilbert transferred operations to the Mesa Police Department's center. With a myriad of challenges and lack of usual resources in an unfamiliar setting, Amy handled the workload of two or more dispatchers with a positive attitude. Her exemplary performance is worthy of recognition.
Brenda Tomory, Police Officer
Self-motivated, honest and driven by purpose, Police Detective Brenda Tomory excels in the most challenging of investigations and strives to become a better employee through each one that she addresses. Employed with Gilbert for 12 years and with Investigation and Violent Crimes for more than five, this year she was lead investigator on a variety of major incidents. Her exceptional service through case documentation, presentation and follow-up allowed those affected by tragedy to find understanding and comfort through her case conclusions. During her work on a recent major case, the communication and commitment Brenda provided the FBI and fellow detectives ensured that a serial robbery suspect was taken into custody without incident.
Craig Robinson, Police Telecommunicator
Craig Robinson excels as a Police Department Telecommunicator. Whether it is call taking, dispatching, or administrative work, he is one of the section's leaders. During the year, Craig answered 822 emergency calls and dispatched his emergency calls faster than any of his peers. He handled a top number of officer initiated field events â€“ 6,127. When not handling calls or dispatching, he entered a record number of warrants â€“ 241. In addition to being a quality team member on the work floor, Craig is available when needed. He covers for peers so that they may enjoy vacation, rest and recover when sick, or take part in special events. He is an individual that excels at providing service and support to Gilbert residents and our staff members in the field.
Heather McKinnon, Fire Captain
Assigned to the Operations Support Division, Fire Captain and Paramedic Heather McKinnon have advanced the Gilbert Fire Department's ability to gather and analyze data. Working with a software developer, Heather designed an electronic patient care report form for use on a computer tablet. This unique program will save many hours of paper manipulation while improving efficiency and the quality of available information. Using this program over those available for purchase from commercial companies will save the Town money. In addition to developing the patient care report, Heather has accomplished a myriad of other goals.
Jean Machnicki, Fire Community Education Coordinator
Community Education Coordinator, Jean Machnicki has heart. Responsible for developing and delivering public education programs, Jean works with many schools and community organizations. She is a leader of several initiatives, helping underprivileged children obtain back-to-school clothing and supplies, holiday dinners, and more. One action that Jean will long be remembered for is her work to honor the 10-year anniversary of the 9/11 terrorist attacks on the U.S. Jean was a key member of the committee that erected a memorial featuring a beam, once a part of the World Trade Center. Coordinator for raising funds and project activities, Jean helped to shepherd consensus regarding the design and location of the memorial.
Jeff Herb, Town Traffic Engineer
Meeting the everyday demands of a traffic engineer is not easy. However, Jeff Herb is able to earn respect and confidence of citizens with traffic demands - be it a parent looking to slow traffic in a neighborhood, a group of merchants looking for the right traffic calming device for shoppers, or a principal's desire for expediency in making a safe route to school. Jeff looks for solutions and explains the reasoning behind what can or cannot be done. As a result, he gains the respect of Town employees, community members, and construction professionals. He is prompt in responding to questions while also exhibiting patience and understanding of people facing the traffic issues that impact their lives.
Jennifer Urrea, Employee Relations Administrator
Employee Relations Administrator Jennifer Urrea provides outstanding support when assisting Gilbert staff members with personnel issues. A true professional, she is thorough while researching personnel issues and always responsive in her interaction and communications. To assist other employees, Jennifer assists in the preparation and review of documents ensuring complete and accurate information. She goes beyond what is required to ensure that the rights of the Town organization and staff members are protected and her review and understanding of State of Arizona laws and Town regulations are comprehensive in the execution of her responsibilities.
Jim Jobusch, Assistant Fire Chief
During an 18 month period, Assistant Fire Chief Jim Jobusch agreed to assume the position of Interim Fire Chief during the reassignment of the Department Director. He prepared the department's budget, authorized and oversaw needed support and operational functions, and managed personnel actions â€“ all before lunch. To cut response time of Fire units, Jim proposed to pilot a prime-time unit that would run 40 hours per week during predictably high call volume hours of the day. Response time was reduced by almost 30 seconds which directly impacts lives and property for the Town of Gilbert citizens. This demonstrates Jim's commitment to Gilbert's organizational values.
Kendal Richardson, Technology Services Systems Analyst
Kendal Richardson has provided the Town of Gilbert with new innovative uses for OnBase, the Town's electronic document management system. Through her efforts, OnBase has gone from a document archival system to a robust electronic document management system with expanded features that meet a wide variety of organizational needs. She looked for creative uses for OnBase as it is implemented in different areas of the organization while ensuring that necessary records remain secure. Through her guidance, work is now underway in Development Services to implement this file structure with the goal of ultimately eliminating paper records and expanding accessibility to those documents.
Laura Lorenzen, Budget/Financial Plan Analyst
For 20 years, Budget Analyst Laura Lorenzen has provided excellent service to Gilbert. She has exhibited the ability to adapt and grow at a pace matching Gilbert's own growth. Laura worked to ensure that the transition to developing a new budget and expand services was successful. She trained two new budget analysts, assisted the new budget administrator, and provided detailed research and customized support in response to requests. Working many hours, she was an asset at Council meetings and retreats while supporting her teammates. Laura is an honest, caring individual who is worthy of public trust. She provides prompt and courteous services on a cost effective basis. She never forgets that her customers both internal and external are her first priority.
Mark Kramer, Assistant Technical Services Manager
Mark Kramer exemplifies many of Gilbert's core values. He is an asset to the Town of Gilbert as he manages and facilitates multiple projects while responding to the needs of both internal and external customers. He helps customers think through their business processes so that their requests for services have clear goals and that Gilbert staff members assigned to projects understand all aspects. A good communicator, methodical in processing information, and good customer service, Mark ensures all aspects of each project are addressed and there is consistency throughout the Town.
Martin Blair, Fire Equipment Technician
For the past eleven years, Martin Blair has strived for excellence as the Town's Fire Equipment Technician. He keeps the fire trucks rolling and crews ready to respond to the emergency needs of Gilbert citizens. He ensures that the Fire Department is up-to-date on the required standards for equipment that impacts the well-being of his customers such as air packs and heart monitors. He has saved the Town thousands of dollars due to his ability to repair equipment in-house. He has even created a manikin for the Fire Training Department, producing a superior product to what the commercial market offers and for less money. Martin is a truly amazing employee.
Matt Martindale, Police Officer
An officer with a strong work ethic in his daily duties, and a member of the Criminal Apprehension Team and SWAT, Police Officer Matt Martindale has plenty to do. However, when asked to implement a tactical medic program for Gilbert Police, he took the assignment with enthusiasm and pride. Knowing that the program would save the lives of Gilbert residents and his fellow officers, Matt completed countless hours of research to become familiar with the program and secure the best equipment for the task at hand. He recruited medical professionals to act as instructors and made sure that they received special training so they would provide the best possible education. Because of his efforts, about 220 officers along with many dispatchers have benefited from this lifesaving program.
Michael Krzak, Police Detention Transport Officer
The exceptional team attitude exhibited by Detention Officer Mike Krzak is evident in his daily work. Mike never falters when it comes to assisting with the booking process by using his skills and sharing his knowledge. He completes warrant turnovers when officers are unavailable and assists with fingerprinting and photographing to bring efficiency to the booking process. At the same time, he protects the rights of each detained citizen, treating them with respect, even in the face of their anger or hostility. Mike is willing to respond to scene locations and transports subjects when he can. He routinely goes above and beyond his regular detention officer duties to alleviate the workload of patrol officers, putting them back on the street quickly to better protect Gilbert residents.
Pat Slusser, Water Production Supervisor
Pat Slusser has gained a wealth of experience and knowledge by moving up through the ranks from Water Treatment Operator to Water Production Supervisor. He is ready to take action to meet projected future water demands while ensuring that Gilbert's population is provided safe and quality water. His water system vulnerability assessment mitigates risks by vandalism, insider sabotage, terrorist attacks, and other threats. To those employees he supervises, Pat passes his knowledge onto them. He is approachable and willing to help solve any problems that may occur.
Peggy Kearny, Police Communications Supervisor
This past October, a power generator switch at the Gilbert Public Safety Complex needed to be replaced, making it necessary to shut off the electricity at the Gilbert Police Complex for several hours. In order to continue its services, the Gilbert Communications section transferred its operations to the Mesa Police Department's Communications Center. With an upbeat and supportive attitude, Peggy Kearny ensured that impacted employees were prepared for the challenges they would face that day. Information flowed among appropriate staff members at both work sites and any technical challenges were addressed immediately. Her efforts helped the Town communications run smoothly and ensured the safety of Gilbert residents would not be compromised.
Robert Jordan, Police Officer
Officer Robert Jordan is known as a dependable, solid professional who protects the community on the graveyard police patrol. A crime suppression officer tasked with community oriented policing and gang awareness, he routinely builds rapport with citizens in the community to establish relationships and awareness of issues with crime and known offenders. He knows most of the convenience store clerks by name and routinely stops in to discuss their concerns with crime. This has resulted in a feeling of trust and enhanced communications with citizens which is why crime has been suppressed at the neighborhood level. Robert is a consistent leader and leads his team in discussions on how to make Gilbert a safe place to live.
Ronda Kregle, Administrative Assistant
Administrative Assistant Ronda Kregle is a valuable member of the Development Services Engineering Division and is the definition of service excellence. She effectively solved lingering logistical matters resulting from the reorganization that took place early in the year. Ronda positively impacted fellow staff members by sharing her historical knowledge, common processes, and situational references while also providing attention to detail and a high work ethic. Professionals working with her speak of her professionalism, responsiveness, courtesy, and knowledge. In times of need, she is the first one to come in early or work late on a project.
Scott Girardin, Police Lieutenant
Lt. Scott Girardin demonstrates his leadership through open communication with his staff. When it comes to information distribution, Scott first gathers the facts, confirms the information then relays it to others. He consistently makes sure that others are kept "in the loop" regarding projects or crises. As a supervisor, he fosters his employees to allow them to use their knowledge, talent, organizational skills, and judgment to perform the work. To ensure success, Scott follows up to confirm that the assignments have been completed. Most importantly, his goal as supervisor for the Traffic Unit is to make sure that, both internal and external customers are treated with respect and dignity.
Sean Fulton, Police Telecommunicator
As a member of the Police Communications Section weekend staff, Sean Fulton has worked a number of high priority incidents. Reacting quickly to stressful situations, Sean has assisted officers while maintaining his composure and positive attitude. He has the skills to use various resources to provide officers with the subject's name, location, and history. His knowledge of the communications systems allows him to help peers find an address when the caller is unable to provide one. In addition to his regular responsibilities, Sean is ready to help when unexpected, immediate coverage is needed. He volunteers to come in early or stay late to assist with whatever needs to be done.
Shana Effio, Police Telecommunicator
Shana's skills were highlighted this past year during a call that allowed her to defuse a situation that could have ended with fatalities. A suicidal man called the communications center to initiate his own death. His plan was to give police officers a cause to shoot him. Shana spoke with the distraught man for almost two hours until she was able to transfer the man to a negotiator. The suspect conveyed that he was doing better, and "Shana was real good at her job." She was able to persuade him into surrendering. Shana is an example of the positive impact we can have on others and the need to always be ready for any situation.
Susan Roberts, Deputy Town Clerk
Susan Roberts has served Gilbert's internal and external customers for more than 25 years. During that time she has embraced the changes in record retention processes, and worked to maintain user-friendly databases that meet the needs of her customers. Requisitions for public records request come to the Clerk's office from the media, attorneys, Town employees, and the public. Susan responds promptly to the person making the request with professionalism, respect, and a neutral attitude regardless of the subject matter. At the same time, she reviews the document with a sharp eye to determine whether anything on the document is protected by law and not subject to disclosure.
Ted Bullock, Assistant Town Prosecutor
Ted Bullock is a true inspiration to his department and the Town of Gilbert. Through Ted's innovation and service excellence, he made key contributions to the development and implementation of a new case management system, eCourt, for the Prosecutor's Office. Since 2009, he has worked to develop software enhancements necessary to run a productive department. Ted remains a dominant force in the fine-tuning of the system while accomplishing his daily tasks. His efforts have helped advance the Town's goals and objectives in a positive way.
Tracy Bender, Recreation Coordinator
Tracy Bender's stewardship of her work goes beyond her required duties. Working tirelessly, Tracy has built a rapport among her employees and customers. By taking time to listen to their thoughts, ideas, and, concerns has lead to enhanced morale and quality performance. She places value on others and shows a genuine concern for their needs, while still managing her duties, as well as, Gilbert procedures, and required policies. She also takes the initiative to improve the safety and appearance of Town property. In the past six months she has had a positive impact on the staff, patrons, programs, and facility for which she is responsible for.
Wes Kemp, Fire Battalion Chief
Fire Battalion Chief Wes Kemp is known for taking on new challenges and projects. During 2011, he was asked to lead projects that are worth more than $10 million. The projects required coordination of Town employees, representatives of neighboring communities and vendors. One project includes managing, financing, and constructing a new "green" fire station. Wes is also leading several technology projects including electronic patient care reporting, electronic inspection reporting, implementation of new station alerting systems, fiber optic connectivity, and transition to a new data movement and computer system in fire apparatus. Wes Kemp's efforts have lead to savings of more than $500,000 to the Town.