FAQs

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Thank you for your interest in applying with Gilbert, Arizona.   Customer Service is our first priority in the recruitment process.

Please feel free to email our team at  Recruitment@gilbertaz.gov with any questions or concerns or reach out to our Recruitment team at 480-503-6859.

Here are some of our most frequently asked questions. We add and update as we have new questions!

Can I save my application once I have started?

Unfortunately, at this time, you are unable to save your application and come back to complete it later. I would give yourself enough time to complete your application in one sitting.

How long do I have to complete an application?

The system will time out after one hour. Please be advised if you are in the process of completing your application and have not completed it within one hour, you will lose any information entered.

What's the difference between creating a Job Agent and completing a Job Application?

A Job Agent helps you be notified of Job opportunities with Gilbert.  Creating a Job Agent allows you to search our job postings and identify potential matches based on your skill set.  All you need to do is enter your name and email address, upload your résumé, select how close of a match you'd like and the frequency you'd like to be notified. Do this once and you'll be notified when job postings meet your criteria. This is different than applying for a Job. In order to apply for a job, you would go under employment listings then search current openings. Then click on the job you are interested in applying for and then click the appropriate link at the bottom of the job posting.

What Web Browsers are Supported?

Supported browsers

The SilkRoad Life Suite is designed to provide browser-neutral service delivery. It is recommended that you use modern browsers, as we make every attempt to support the latest versions of the following browsers.

 Current Browsers - recruitment

As of Life Suite 2016.2 release (expected spring 2016.), SilkRoad will no longer test against Internet Explorer 8. Starting January 2016, Microsoft will only provide security updates for the latest version of browsers on supported operating systems, not including Internet Explorer 8 or any earlier version. We will continue to resolve IE8 specific issues to the best of our ability but we cannot guarantee our software to continue to work with IE8 going forward. We encourage the use of modern browsers. To work in the best interest of our customer base, testing capacity will be devoted towards supporting the latest browser versions.

Our overall strategy is to maintain active browser support based on client and new hire demand.

SilkRoad Recruiting:

*IE11 was tested on (Desktop) Win8.

Can I apply from my mobile device?

SilkRoad views mobile device support as an important capability to our applications and we continue to add functionality that is optimized for tablet devices.  The following are capabilities that are known to have limitations on some, or all, tablets:

  • Although the interface can be rendered on a tablet, some content and functions available may not be completely functional including the use of the cursor signature on an eForm.
  • Although the interface can be rendered on the iPad, some content delivered may not be compatible with the iOS or other mobile operating systems.

The Gilbert Recruitment team highly recommends to use a laptop or desktop if possible to avoid these issues with a tablet or mobile device.

What do I do when the "Continue" button on the last page of Application process does not allow me to advance to the review page so I can submit the Application?

The "Brief description of job" and "Reason for leaving" fields have a maximum of 500 characters but the system does not stop you from typing once you have reached that limit. When you reach the last page, the continue button does not let you proceed. Try using the "Previous" button on the page, (not the browser back button) to navigate back to the "Employer History" page and check to see if the "Brief description of job" or Reason for leaving fields has a red border. If it does, that means you have more than the 500 character limit so you will need to shorten the text that you entered. Once you shorten the text, the application should allow you to proceed and finish. If you do not see a field with a red border on the "Employer History" page, then check the other pages in the application form as well." The other option would be to re-apply.

Applicant FAQ 1

 How does an applicant remove a resume attachment if it remains in the profile after applicant deletes it?

When you click the "delete" icon to the left of the attachment it will actually remove the file from the system, it does not reflect this when you view it. When the application is reviewed by the employer, however, they will be viewing the file you used to replace the one you removed rather than seeing the old one.

 Applicant FAQ 3

How do I use my existing profile to apply for multiple jobs?

To apply using an existing profile, you will first click on the job listing you are interested. Below the job description, select "Existing Resume/CV"and log into your profile when prompted. Once you have logged in, look at the submittal history where you will see the previous applications and click "Submit this profile" to the right. This will submit your information for the next application and if you are presented with an Electronic Application form, your previous answers will still be populated. Advise to continue through the form and update, as needed. Once you click "Submit and Continue," you will receive a confirmation that the application was submitted.

What do I do if I’m unable to move to "Step 2" of the process after entering profile data when using in IE11?

This is specific to IE11 and does not occur in Chrome and Firefox. As a work around, please try another browser.

I have created a duplicate profile and cannot see the most recent application when using the "New Resume" option rather than "Existing resume". What should I do?

This is an issue that has to be fixed by someone with access to the system. This should be escalated the employer’s HR team. The email address on the old profile can be changed by the HR team to match the new email address.

What do I do if I can’t reset the password on the account?

When you try to reset the password and there is more than one profile created, the system does not know which profile to reset and you are typically locked out. When this occurs, contact the employer’s HR team as they will need to change the email address on the old profile and allow you to reset the password. The HR team will then change it back so the accounts are linked.

What if I receive a "Current Action Temporarily Unavailable" message directly after uploading a resume?

This typically occurs only when your resume file name is either too long, or contains special symbols such as parentheses, asterisks, slashes, etc. If you reduce the file name to less than 14 characters and removes any symbols from the file name, the issue is resolved.