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Notice:

Adjusted Sewer Rates for Residential Customers - Effective May 1, 2015

Effective May 1, 2015, sewer rates for residential customers will be determined by the water consumption BILLED on your January, February and March bills in 2015. If you are a new customer and moved in after November 25, 2014, your rate will be determined by the average of the town’s consumption.  For more information on how the sewer rate is determined go to the Rates webpage

If your water consumption was unusually high during one of those months due to a leak or you filled your pool and you would like us to review your new rate, please complete the Sewer Recalculation Form

The Utilities Division is responsible for customer service, billing, collection and payments of utility accounts. 

ServiceCenter

Online Bill Pay Options

To view your balance and pay your bill by credit card for FREE, sign-in here.

Your payment will post immediately to your account.

  • Check Account Balance
  • Pay Bill
  • Transaction History
  • Usage Information
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Not Registered? Sign up
Payment of utility bills is accepted on-line, via phone 24 hours a day at (480) 503-6800, mail or in person.

The following payment options are available with Mint Bills. Mint Bills is a third-party servicer and is not associated with the Town of Gilbert. You may incur costs for using this service and payments may take 3-5 days to post to your utility account:

  • No Registration Needed
  • Payment using a bank checking account
  • Debit or Credit Card
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Other Resources


Contact the Utilities Division

Utilities Division
90 E. Civic Center Drive
Gilbert, AZ 85296
(480) 503-6800

Email Utilities

Bill payments should be mailed to:
Town of Gilbert
Utility Division
PO Box 52653
Phoenix, Arizona 85072-265

Hours of Operation
Monday - Thursday 7:00 a.m. - 6:00 p.m. (Except Town Holidays), Friday - Closed
* For water or sewer emergencies after hours, contact the Police Department at 480-503-6500.

New to Gilbert? Find out how to register to pay your utility bill online.

StaffTitleDepartmentsPhoneEmail
Nieves, LeslieCustomer Service ManagerDevelopment Services, Finance & Management(480) 503-6801
Kerrigan, MarkCustomer Service SupervisorDevelopment Services, Finance & Management(480) 503-6816
Pruitt, TravisCustomer Service SupervisorFinance & Management(480) 503-6884