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We apologize for the inconvenience, but our online service request forms are currently unavailable. If you have a service request, please email gilbert.digital@gilbertaz.gov. Thank you for your patience.

Service Requests

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If you would like to express a concern or make a comment or suggestion about any of the following issues, please click on the topic. Your message will automatically be directed to the appropriate department.

If this is an emergency, please dial 911. 

For non-emergency issues that need immediate attention, please contact our Customer Care Center. Operating hours are Monday - Thursday 7am - 6pm at 480-503-6800; all other times, please call the Gilbert Police Department non-emergency line at 480-503-6500.

Extra Black Trash Container

  • Public Works
  • Solid Waste Requests
  • (480) 503-6400

Residents can order an additional black container for their refuse needs. The cost per month, that will be billed to their Town Of Gilbert utility bill, is $8.80. To order an extra black container you may fill out the on-line request for additional black refuse container. You may also call 480-503-6400 (Monday through Thursday, 7:00 am-6:00 pm) and a customer service representative will be happy to assist you.

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